Review summary

IMO Car Wash has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

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A
Veraltet Bürstenwaschanlage- schlechte Reinigung

Bei der Wäsche gehen keine Insektenrückstände oder kleine Vogelkotstipser ab. Der Vorwäscher baut gleich Reklamationen vor und sagt, dass nicht alles weggewaschen wird. Hier stimmt Preiss-Leistung und Service gar nicht.

HC
Schmutzige Wäsche

Für Ceramix XTR Programm 20 € bezahlt. Auto ist nicht vernünftig sauber rausgekommen. Jeder Menge Flecken. Leider großer Enttäuschung. Weg geschmissene Geld .

MW
Super Service

Super Service, tolles Team, sehr nett, sofort wieder!

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Showing 191 - 200 of 996 reviews
Ak
1 out of 5 stars

Do NOT use if you care about your car

Do NOT use if you care about your car! Instantly regretted going through this IMO car wash! Scratches all 4 of my Alloy wheels somehow. Like it’s had serious curb marks. Something caused by whatever pulls the car through! Probably did not fit in correctly as I did feel something off mid way and when it came off the conveyer! Yet to check the paint work in the morning! The wheels still came out dirty! Doesn’t clean the wheels at all. Does not dry the car either, leaving water marks all over the body. Not worth it all ALL. Nothing like a good old hand car wash! Nothing g beats it. This has been my biggest regret in a while today! Wasn’t even meant to go for a wash, but just decided to btw! Should have avoided!

Date of experience: May 4, 2025

RB
1 out of 5 stars

Very poor Quality wash

Very poor Quality wash Paid £10.00 for a wash found dried bird mess still on bonnet when I got home. Contacted IMO via their website telling them of my disappointment, needless to say no response. I understand things go wrong but the measure of a company is how they put things right. In the case of this Company no response whatsoever. This demonstrates that they just don’t care.

Date of experience: May 3, 2025

LH
1 out of 5 stars

Aggressive and rude

Went to use this car wash this morning and missed that there was a closed for maintenance sign, as there was other cars driving in I followed. One of the workers came out aggressively shouting at me calling me stupid, I had my young child in the car and this upset him. I rolled down my window and called out to please not speak to me like that but was then ignored. Iv used this car wash regularly but will no longer come here. I found another cheaper car wash near by that I will frequent instead. This is not the way to speak to customers for making a simple mistake.

Date of experience: May 3, 2025

Bj
1 out of 5 stars

First time using the Blyth one won’t be…

First time using the Blyth one won’t be using them again still got dirty spots an water marks and the other one it’s scratched all me paint work wouldn’t be bad but I paid 18 pound

Date of experience: May 2, 2025

CW
1 out of 5 stars

Awful

Awful, van in front of me drove out and completely ruined the system for cars to move forward, sat for 5 minutes waiting for my car to be dried before being told to come round and have it dried by hand, would have rather had my money back than a hand dried car with a chamois that's come from God knows where.

Date of experience: May 2, 2025

TG
1 out of 5 stars

The worst car wash ever

The worst car wash ever . Pain 19 pounds car came out all dirty. Excuses was our brushless not working properly. So I said you should tell me before I would no go to wash the car then. Response was we not allowed to tell this.

Date of experience: May 2, 2025

AW
1 out of 5 stars

Dirty cars and bad service

The car wash is quite possibly the worst and over priced scam you could pay for just don’t and the customer service is literally non existent! The car wash I paid was £18 and the car came out no cleaner. The windows were still dirty, the car still had dirt marks on it and dust! The guy when I asked him didn’t bother getting off his phone and just wiped it with a cloth and said ok bye and walked away! Save ya money and go to a local hand car wash these are crap!

Date of experience: May 2, 2025

P
1 out of 5 stars

I went to use my stored Diamond Wash in…

I went to use my stored Diamond Wash in my wallet that I paid for last time I went and it’s not there. Read the t&cs and was shocked to see that my purchase had to be used within one month of purchase. This is criminal! ONE MONTH???? Gift vouchers in retail stores have one year, CEX give ONE HUNDRED YEARS to use their vouchers! Nothing to explain in the app! App is useless and the “contact us” form doesn’t work. They have stolen my money.

Date of experience: May 1, 2025

OK
5 out of 5 stars

Very nice customer services,never in a…

Very nice customer services,never in a rush to wash and clean your vehicle. I love going there their service are always satisfying

Date of experience: May 1, 2025

SP
1 out of 5 stars

Filthy car, refused to reclean til I refused to move

Went yesterday to the Portrack, stockton on tees, I had to pay extra which wasn’t a problem because was a little dirtier than most cars, which I still tipped, this wasn’t on the price list to pay extra might I add, I drove off, got home and my car was full of marks still, went back this morning, the guy working said he wouldn’t clean my car, it wouldn’t come out, i said well why did I pay extra? He said not my fault, I said I’m not leaving til you clean my car like I paid extra for, cars behind me agree as I was very angry and frustrated as he was rude and speaking to me terrible, both cars, which were men agreed he wouldn’t of done this if I was a man, I refused to leave TIL they cleaned my car, he sprayed it, he said it’s not coming off I said you just blasted it, do it a little longer and it will, which he had to do as I was refusing to leave and it’s all come out clean, good job I stood my ground and didn’t let this bully try and rip me off. Never ever go there, disgusting treatment.

Date of experience: May 1, 2025

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