Review summary

iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

DOMINGOS

5 out of 5 stars
Great Expiernce

Great Expiernce

WD

Wee Douglas

4 out of 5 stars
They do know their stuff

The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland

VL

V Lewis

1 out of 5 stars
Major Drop Off Recently

Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.

NA

Nate Anthony Shilling

2 out of 5 stars
I.D Mobile Upfront Costs

When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.

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All reviews

1,000 total • Write a review

Showing 941 - 950 of 996 reviews
C
5 out of 5 stars

Happy & helpful

Kieran was very helpful and explained everything that I asked of him today. Thank you

Date of experience: June 26, 2025

M
2 out of 5 stars

Issue from the start of the contract

Issue from the start of the contract. No network in random places were I had no issue with previous provider.

Date of experience: June 26, 2025

c
5 out of 5 stars

value for money

ID is very good value and provides a good service

Date of experience: June 26, 2025

M&
5 out of 5 stars

Reasonable charges.

Reasonable charges.

Date of experience: June 26, 2025

mc
5 out of 5 stars

Very easy to change over and still kee

Very easy to change over and still keep my mobile number

Date of experience: June 26, 2025

JG
5 out of 5 stars

Good price

Good price, options and no contract. Reliable network.

Date of experience: June 26, 2025

kb
2 out of 5 stars

Can not get in contact with customer…

Can not get in contact with customer service.

Date of experience: June 26, 2025

OK
1 out of 5 stars

The worst provider I've ever been with

The worst provider I've ever been with. I was only with them for 1 week and went back to my previous provider because this is crazy. The only way I could make a receive calls is by WiFi calling at home otherwise its impossible. Even before the network coverage issue they just had.

Date of experience: June 26, 2025

KH
1 out of 5 stars

Very low signal strength- showing 1bar

Very low signal strength- showing 1bar. So low yesterday that the phone was unable to make or receive calls. It is currently showing 2 bars and is working. 1 bar is the usual strength at home.

Date of experience: June 26, 2025

at
4 out of 5 stars

NETWORK IS A BIG ISSUE PLEASE IF YOU…

NETWORK IS A BIG ISSUE PLEASE IF YOU CAN IMPROVE THANKS

Date of experience: June 26, 2025

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