Great Expiernce
Great Expiernce
3.5
Average
1,000 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
Company details
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Contact info
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Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
RN
Your network coverage is not good.
Your network coverage is not good. That is extremely disappointing....
Date of experience: July 18, 2025
P
Peter
US
Very happy with the service BUT...
Very happy with the service, costs and coverage BUT it would be even better and less frustrating if it were possible to actually speak to a human customer services agent when a problem arises that is not included in your FAQs
Date of experience: July 18, 2025
KL
I had a deal from hot deal,I bought S25…
I had a deal from hot deal,I bought S25 ultra together with ear pod and smart watch but I couldn't receive my ear pod and smart watch i only receive my phone which i was disappointed to be honest
Date of experience: July 18, 2025
IB
Ok other than the
Ok other than the downtimes with no compensation or even advice that the system is down
Date of experience: July 18, 2025
AB
ID Mobile customer service is awful
ID Mobile customer service is awful. I have spent 4-5 hours doing online chat on several occasions with their agents to try to get my £50 Curry's gift card. The agents must be dealing with several chats at the same time otherwise they are hopeless as they are impossibly slow. I never get a straight answer. Today they offered me a £20 credit instead of the £50 voucher! They won't give me any contact details for their complaints team and I am feeling very doubtful they will bother contacting me. Every time I have an online chat I get told to contact them again and it's always the same that no one knows anything and after spending 30-40 mins on the chat I get told to contact them in a couple of days.
Date of experience: July 18, 2025
F
Fahema
US
AVOID ID MOBILE
I ordered sim contract on 18/06/25 and recieved email connection on 19/06/25, although 18,19th I had no connection at all, I contacted with them begging for connection but failed to and they offer me £10 gesture. Although they didn’t email me eSIM. After contacting several agent finally they email me eSIM. Although problem not solved. They internet connection 4g instead of 5G. Even on 4g no internet connection works. I got very frustrated because as I taxi driver I constantly need internet service I was disabled with internet connection and they failed to fix. I decided to leave, I asked them wi i be charged if I leave ID, they confirmed me no charged with in cooling period. So left on 27/06/25. I joined Vodafone.now ID charged me £99 for leaving and they said I left with out informing them. What a scam. They denied to refund. PLEASE AVOID ID MOBILE. They worst network and service.
Date of experience: July 18, 2025
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