Great Expiernce
Great Expiernce
3.5
Average
1,000 reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
Company details
Information provided by various external sources
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Contact info
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Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 51 - 60 of 996 reviews
E
Emma
US
Good value!
I think iD Mobile are an excellent company. Their prices are fair and they’re easy to speak to. I’m rarely without a signal and can also get 5G. I previously left as I had a better deal elsewhere, but now I’m back as they had the best iPhone 16 deal over 2yrs. I also like their perks programme.
Date of experience: July 18, 2025
C
Customer
US
Easy to understand
Moved to iD after getting a ridiculous upgrade cost from Three. Got the phone I wanted and at a cheaper monthly price on a 2 year contract. Three would have matched the price but only if I paid for the phone over 3 years. So far no problems, gave iD my PAC code over the app and the switchover was done on the day they said it would be done, so all good here. No issues so far. Still get a 5g signal at my home same as before where other networks see my home address as a blackspot and I end up using wifi all the time.
Date of experience: July 18, 2025
AP
Great price for the phone package
Great price for the phone package
Date of experience: July 18, 2025
MN
Over 48 hrs for iD mobile to get back…
Over 48 hrs for iD mobile to get back to me because my app isn’t working. They can’t work out my account details apparently. Also , I would need less id to get into the House of Lords than I need to get any help from there support team. Again get a dedicated helpline rather than delaying because you don’t know what to do.
Date of experience: July 18, 2025
KR
The mobile service is awful even in…
The mobile service is awful even in main cities
Date of experience: July 18, 2025
MJ
Lack of mobile hotspot
I like the amount o data I DON'T like that I am unable to use it as a mobile hotspot It shows it there - it connects BUT there is no internet :(((
Date of experience: July 18, 2025
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