Great Expiernce
Great Expiernce
3.5
Average
1,000 reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
Company details
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Contact info
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Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
JH
I was told to try your service and was…
I was told to try your service and was not disappointed. Everything was easy to set up and amazing value for money, I will be recommending you to my friends. Thank you.
Date of experience: July 18, 2025
LR
Holiday urgent calls .…
Had to make a few urgent calls from Cyprus with no problem. All this at a very economical price
Date of experience: July 18, 2025
ML
Can't get signal in a lot of places
Can't get signal in a lot of places
Date of experience: July 18, 2025
RC
The roaming allowance when abroad…
The roaming allowance when abroad better than previous supplier.
Date of experience: July 18, 2025
AJ
Really poor service in my area
Really poor service in my area. Never have signal at home and regretting switching provider
Date of experience: July 18, 2025
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