Review summary

iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

DOMINGOS

5 out of 5 stars
Great Expiernce

Great Expiernce

WD

Wee Douglas

4 out of 5 stars
They do know their stuff

The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland

VL

V Lewis

1 out of 5 stars
Major Drop Off Recently

Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.

NA

Nate Anthony Shilling

2 out of 5 stars
I.D Mobile Upfront Costs

When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.

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All reviews

1,000 total • Write a review

Showing 31 - 40 of 996 reviews
KH
1 out of 5 stars

Going through the chat line is a…terrible experience

Going through the chat line is a complete waste of time no help whatsoever spent 2days trying to resolve my problem with no resolution at all this company needs to employ people that can help and understand what the customer is asking I would recommend not to use ID mobile

Date of experience: July 19, 2025

SJ
5 out of 5 stars

Cancelled contract with Vodafone &…

Cancelled contract with Vodafone & moved to iD Mobile - best move ever. Excellent value for Sim only contract. Great!

Date of experience: July 18, 2025

c
5 out of 5 stars

Very good service

Very good service

Date of experience: July 18, 2025

I
1 out of 5 stars

Run fast

Middle of Redditch not even 1 bar signal !!!! If u waiting for an important phone call u done!!

Date of experience: July 18, 2025

L
1 out of 5 stars

Problem Connection with landlines

2 contracts wit ID. On both phones We have big problem to call land lines. Try to contact with coustomer service then...only messenger 🤭😒. They expect from me 3 last land line e phones nr where I called and had issue!- Who is calling more then 3 times to land line in 48h. Just ones to restaurant order food and... nowhere! Problem still exists!

Date of experience: July 18, 2025

N

Nik

US

3 out of 5 stars

Where is the customer service number?

Where is the customer service number?

Date of experience: July 18, 2025

GM
1 out of 5 stars

Literally the worst company I have ever…

Literally the worst company I have ever dealt with. Dishonest and passed between them and Carphone warehouse both sets of staff happy to blame the other.

Date of experience: July 18, 2025

SM
5 out of 5 stars

Very good thank you

Very good thank you

Date of experience: July 18, 2025

DP
2 out of 5 stars

The signal around where I work in…

The signal around where I work in pontllanfraith is non existent also in rhymney and loads of other places I never had this issue with Vodafone over the last 10 years

Date of experience: July 18, 2025

MB
4 out of 5 stars

Avela was really helpful

Avela was really helpful - website is pretty "quirky" (broken in places) which made it tricky, but I got a great deal

Date of experience: July 18, 2025

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