Review summary

iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D
Great Expiernce

Great Expiernce

WD
They do know their stuff

The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland

VL
Major Drop Off Recently

Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.

I.D Mobile Upfront Costs

When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.

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All reviews

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Showing 21 - 30 of 996 reviews
PM
2 out of 5 stars

Great price, terrible coverage

I recently switched from Lebara to ID Mobile as I wanted more data and ID were offering a more attractive package, but I wish I hadn't. Now I get 80GB per month, but if only I could use it. Most of the time the performance seems choked so much that I'm unlikely to get close to using 80GB!

Date of experience: July 19, 2025

AW
5 out of 5 stars

Agent lulama was very helpful I love id…

Agent lulama was very helpful I love id mobile best online customer services

Date of experience: July 19, 2025

IB
4 out of 5 stars

The switch was seamless to I’d

The switch was seamless to I’d The network coverage is far better than my old network provider And a fair price

Date of experience: July 19, 2025

LW
5 out of 5 stars

Easy with no hassle

Straight forward no problems at all - smooth sailing. The plan is perfect for my basic needs.

Date of experience: July 19, 2025

FN
1 out of 5 stars

Do not go with this company

Do not go with this company. There is something wrong with their security which allows hackers to change your details. And their customer service is awful. Their live chat is so slow. It takes almost 5 minutes to get a reply to each question. They are cheaper than other companies but having your phone number moved to a hackers eSIM isn't worth the cheaper price

Date of experience: July 19, 2025

RB
2 out of 5 stars

TERRIBLE cant even access mailbox cos…

TERRIBLE cant even access mailbox cos forces you to record your name not everyone wants to. Signal is terrible do not use this network what a load of ....

Date of experience: July 19, 2025

L

LW

US

5 out of 5 stars

Great service

Great service, fantastic price and easy to use app! One happy customer thank you ☺️

Date of experience: July 19, 2025

CH
1 out of 5 stars

Never received what I paid for

Paid Β£9.90 for the photos, then they took Β£39.90 but I have never received a single picture and they have refused to refund my money. The customer service is poor - do not use!

Date of experience: July 19, 2025

MF
3 out of 5 stars

Great value for money but sometimes random inconsistent calls cover

Sometimes there is not cover for normal calls, and can only place calls through WhatsApp. Sometimes the same thing happens only when calling certain numbers regardless of the other numbers network. If they could sort out that inconsistency, they will be top network for value for money.

Date of experience: July 19, 2025

JB
5 out of 5 stars

ID does what it says on the tin

ID is so easy to use. The app means you have access to your account to manage with ease.the allowance for roaming is important and has been invaluable. The signal is good and service excellent. Very pleased with ID. The packages are superb. Loads of data with a tiny price and a major network. What's not to like!

Date of experience: July 19, 2025

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