Great Expiernce
Great Expiernce
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3.5
Average
1,000 reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
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Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
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I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
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Company details
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Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 351 - 360 of 996 reviews
DC
Being able to talk with someone was…
Being able to talk with someone was just what I needed and everything was resolved quickly
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J
The only good thing is the cost
The only good thing is the cost. Customer service is only online with hardly no living people to talk to. The network which I believe is based on 3 is abysmal. When in the car it usually drops and regularly drops to 3G which means I am unable to use the internet or any of the apps on the phone. So the long and the short of it is the cost is the only thing that makes it worthwhile. The Ts and Cs are so restrictive that to change would cost me the equivalent of 2 years subscription as a penalty.
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db
Price perfect amazing value
Price perfect amazing value Have moved from a (big name Company that begins with E and ends with E) and have experienced less hassle and better connectivity than I would have expected for this price point No complaints keep up the good work
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