Great Expiernce
Great Expiernce
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3.5
Average
1,000 reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
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Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
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I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
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Company details
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Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 361 - 370 of 996 reviews
MO
Have just moved to IDMOBILE and it all…
Have just moved to IDMOBILE and it all went well. Kept me Informed every step. Thank you.
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C
O2 to ID switch
I was previously with O2 and the signal was really poor ( we live in a rural area) thankfully wifi calling and texting eventually came to O2 last year, which improved matters. However the cost of the plan was extortionate and with no improvement in service over many years it was time for a change. Signing up to ID was easy and quick and I now have 3 bars where previously I was lucky to have one. Well done for a better signal and much more reasonablely prices plan.
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MC
I can not speak to anyone.
I can not speak to anyone. My mobile has been out of action since 09.07.25 due to an area fault. If my phone does not become useable soon then I will be cancelling my contract with you.
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