Review summary

iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

DOMINGOS

5 out of 5 stars
Great Expiernce

Great Expiernce

WD

Wee Douglas

4 out of 5 stars
They do know their stuff

The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland

VL

V Lewis

1 out of 5 stars
Major Drop Off Recently

Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.

NA

Nate Anthony Shilling

2 out of 5 stars
I.D Mobile Upfront Costs

When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.

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All reviews

1,000 total • Write a review

Showing 251 - 260 of 996 reviews
As
3 out of 5 stars

Failure ofText PiN for app activationext message to activate the…

The text message to activate the account on the app was impossible to use as the text PIN came so late it wasn't recognised when I entered it I tried 4 times but no joy Can you send an email PIN instead?

Date of experience: July 15, 2025

c
3 out of 5 stars

Reception with is mobile is not good

Reception with is mobile is not good. Constantly loosing network and roaming. Even at home. When i purchased the phone I got quite a good deal and a good free gift.

Date of experience: July 15, 2025

CO
1 out of 5 stars

Need to speak to someone.

Need to speak to someone to sort what I think is a simple problem with my phone but can’t get hold of anyone. Very disappointing as just moved to your network and was hopeful it would be a good move.

Date of experience: July 15, 2025

BC
1 out of 5 stars

TERRIBLE CUSTOMER SERVICE

Customer service TERRIBLE only thing they have a is a live chat. which is offshore, don't understand you, take 12 minutes in-between each message and then sometimes if the can't solve the problem they just leave the chat and you have to do it all over!

Date of experience: July 15, 2025

J
5 out of 5 stars

Best move I ever made

Best mobile provider. Cheaper than all the others. Sim only

Date of experience: July 15, 2025

J
5 out of 5 stars

Good

Good phone in cheap price

Date of experience: July 15, 2025

R
2 out of 5 stars

The coverage is very poor

The coverage is very poor. No coverage at all in my office in the centre of York, no coverage at my house indoors or outdoors. Limited coverage outdoors in york with very slow 5g download speeds. It's cheap though I guess...

Date of experience: July 15, 2025

L

LEE

US

1 out of 5 stars

The signal was awful every where I…

The signal was awful every where I went. I had to cancel.

Date of experience: July 15, 2025

BW
5 out of 5 stars

Easy upgrade.

Young man who served us was very knowledgeable, patient and professional. Keep hold of him !!!

Date of experience: July 15, 2025

NB
5 out of 5 stars

Nkheso was very helpful

Nkheso was very helpful in understanding my needs and coming to a good agreement fantastic service will use agaun

Date of experience: July 15, 2025

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