Review summary

iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

DOMINGOS

5 out of 5 stars
Great Expiernce

Great Expiernce

WD

Wee Douglas

4 out of 5 stars
They do know their stuff

The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland

VL

V Lewis

1 out of 5 stars
Major Drop Off Recently

Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.

NA

Nate Anthony Shilling

2 out of 5 stars
I.D Mobile Upfront Costs

When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.

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All reviews

1,000 total • Write a review

Showing 241 - 250 of 996 reviews
D
4 out of 5 stars

Restricted coverage

Generally things are ok, although I find that coverage is not as wide nor clear as with my previous provider.

Date of experience: July 15, 2025

MG
5 out of 5 stars

Great service and competitive price

Great service and competitive price

Date of experience: July 15, 2025

V
5 out of 5 stars

Great Service

From when I first went to Curry’s to change my package to Sim only having paid off my 24 month contract everyone was most helpful. I had recently moved house so one issue was that I had to change all my ID Mobile information to the new address .The ID Mobile on line were very helpful .

Date of experience: July 15, 2025

S
4 out of 5 stars

Some of the areas low signal

Some of the areas low signal

Date of experience: July 15, 2025

AW
3 out of 5 stars

The signal is terrible

The signal is terrible. My calls constantly drop out. I have put my phone on 4G only. This helps but compared to my work colleagues signal its no where near as good. However I do understand you get what you pay for.

Date of experience: July 15, 2025

JB
5 out of 5 stars

Megan was very patient and had my time

Megan was very patient and had my time. Very good customer service

Date of experience: July 15, 2025

EK
5 out of 5 stars

Everything went very quickly happy…

Everything went very quickly happy overall. Good feedback definitely

Date of experience: July 15, 2025

mw
2 out of 5 stars

Struggling a lot with signal

Struggling a lot with signal, feel as though I was lied to when signing up to network and been told get a good reception on network.

Date of experience: July 15, 2025

EW
2 out of 5 stars

Poor network… internet loosing…

Poor network… internet loosing connection. I will have to switch to another network for sure

Date of experience: July 15, 2025

A
5 out of 5 stars

Great mobile network

Great mobile network

Date of experience: July 15, 2025

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