Review summary

iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

DOMINGOS

5 out of 5 stars
Great Expiernce

Great Expiernce

WD

Wee Douglas

4 out of 5 stars
They do know their stuff

The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland

VL

V Lewis

1 out of 5 stars
Major Drop Off Recently

Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.

NA

Nate Anthony Shilling

2 out of 5 stars
I.D Mobile Upfront Costs

When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.

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All reviews

1,000 total • Write a review

Showing 211 - 220 of 996 reviews
MC
2 out of 5 stars

bought my phone sunday its now…

bought my phone sunday its now wednesday still have no phone want to opt out but will cost me too much stuck

Date of experience: July 16, 2025

MS
5 out of 5 stars

Great reception

Great reception, never had any problems

Date of experience: July 16, 2025

S

Sue

US

5 out of 5 stars

Fantastic Network

We recently switched to your network from Vodafone and what a huge difference that has made! I can finally get a signal everywhere I go using iDMobile! So happy we made the switch and would definitely recommend it to others!

Date of experience: July 16, 2025

PH
5 out of 5 stars

Everything that was promised

Good company and linked to Currys, a household name. Easy set up, good value, competitive rates, bills as expected, followed through with incentive offer, good communication. Glad I chose this company.

Date of experience: July 16, 2025

R
5 out of 5 stars

Does what I want of it - within budget.

Does what I expect - straightforward and value for money. Signal is on par with my previous provider but I no longer have data anxiety! Will see how roaming pans out but reads well. Shame not to be able to call and text overseas within ‘roaming’ but the overall package is very good.

Date of experience: July 16, 2025

S
5 out of 5 stars

The data speed is remarkable

The data speed is remarkable. Very happy as it is as fast as my home broadband. I prefer to use my data than home broadband because I have 500 GB data to use every month. Unused data rolls over. The prices are very good. I recommend ID Mobile to everyone.

Date of experience: July 15, 2025

SL
3 out of 5 stars

I’ve been with ID since 2018

I’ve been with ID since 2018. Seems pretty decent for what I need from a phone. Disappointed in not being able to keep my number because I bought a new phone. Didn’t change provider(ID) just got a better deal. Shame really. Will review in two years whether I stay as this doesn’t particularly inspire me to stay loyal.

Date of experience: July 15, 2025

c
5 out of 5 stars

Good prices and excellent service

Good prices and excellent service Reception is the best available for my area and it's a bonus that the prices are so affordable. I have more data than I could ever need and I only pay 10 pounds a month. Was with Three before, too expensive. Was with giffgaff, poor signal. ID has the best of both worlds! Would recommend.

Date of experience: July 15, 2025

MG
4 out of 5 stars

Reception good everywhere I have been

Reception good everywhere I have been

Date of experience: July 15, 2025

G
1 out of 5 stars

I took out another mobile with ID…

I took out another mobile with ID Mobile to find I can not keep my contact number. I am not stuck with a mobile phone I do not want and also received terrible customer service This will be the last time o use ID mobile.

Date of experience: July 15, 2025

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