Great Expiernce
Great Expiernce
3.5
Average
1,000 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 201 - 210 of 996 reviews
DH
This company are shockingly bad
This company are shockingly bad. We got a sim for our son last summer it never worked so we cancelled it. They then sent a collection agency after us even though we'd cancelled it. I paid to get rid of them and you guessed it they sent us to a collection agency again who sent threatening emails to my son whose blind! Again and again I asked for people to speak to me but they wouldn't. Finally looked like they had stopped and it was over till yesterday when son received another demand! I've called them again and again they said they don't know why its not closed but we have to pay to close it!! Never use this company! We got the same deal with unlimited data and calls from EE for same price. Not sure but seems unlikely the good reviews are real.
Date of experience: July 16, 2025
ME
I have not been able to make calls only…
I have not been able to make calls only Face time or voice calls on fave time facility
Date of experience: July 16, 2025
Au
Signal Loss with ID Mobile
One of the worst network of my life. Even sometimes I got hotspot from My Lebara friends to get connected to internet. I also discussed customer support but still facing issue. May be they dont have good bandwith...
Date of experience: July 16, 2025
FL
Brilliant customer service from Megan
Megan was brilliant in helping me sort out an upgrade for my phone. Very happy to answer all my queries and even sent me review comparisons to help pick which phone to go with.
Date of experience: July 16, 2025
SG
Live chat assistant was great
Live chat assistant was great, managed to deal with my request either ease 👍🏻
Date of experience: July 16, 2025
T
TINA
US
I’m paying less now for more data
I’m paying less for more data than my previous provider was offering. I have peace of mind knowing they’ll be no price increases. ID Mobile keep me updated regularly with useful information by email, only downside is low signal strength when at home, this doesn’t cause too many problems more slows things down, honestly changing to ID mobile was the best thing I’ve done.
Date of experience: July 16, 2025
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