Review summary

iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

D

DOMINGOS

5 out of 5 stars
Great Expiernce

Great Expiernce

WD

Wee Douglas

4 out of 5 stars
They do know their stuff

The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland

VL

V Lewis

1 out of 5 stars
Major Drop Off Recently

Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.

NA

Nate Anthony Shilling

2 out of 5 stars
I.D Mobile Upfront Costs

When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.

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All reviews

1,000 total • Write a review

Showing 191 - 200 of 996 reviews
MK
1 out of 5 stars

Phone coverage…

When I first moved over to ID I had great phone reception, last two weeks has been terrible reception

Date of experience: July 16, 2025

SR
3 out of 5 stars

Works great in uk but went on cruise…

Works great in uk but went on cruise and would not work on shore even on roaming.

Date of experience: July 16, 2025

J
4 out of 5 stars

Everything

Everything

Date of experience: July 16, 2025

C
5 out of 5 stars

Cheap as chips!!

Cheap as chips!!! I got a brand new phone, 5 times the amount of data for the exact same price i was paying for sim only (the kevin bacon company)!!!and the change over was simple and easy, so kept my old number. I've not had one single signal problem (which my old company said I would)!!! Can't believe it didn't switch sooner!!!

Date of experience: July 16, 2025

G
1 out of 5 stars

USELESS!!Not a Not a single person to speak with when…

Not a single person to speak with when you have a problem. Complete network failure and no communication from you. Still having issues with basic stuff like making a phonecall!! USELESS

Date of experience: July 16, 2025

K
3 out of 5 stars

The main issue is that the 5G coverage…

The main issue is that the 5G coverage is very patchy even in Loughton, which is inside the M25.

Date of experience: July 16, 2025

W
1 out of 5 stars

I have no signal anywhere on my whole…

I have no signal anywhere on my whole property

Date of experience: July 16, 2025

J
4 out of 5 stars

Very user friendly and very affordable

Very user friendly and very affordable! Only downside is that even though it says you have 5g... You don't

Date of experience: July 16, 2025

H
3 out of 5 stars

Lack of coverage.

Lack of coverage.

Date of experience: July 16, 2025

D
5 out of 5 stars

Great service

Great service

Date of experience: July 16, 2025

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