Great Expiernce
Great Expiernce
3.5
Average
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
Company details
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Contact info
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Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 151 - 160 of 996 reviews
EM
Lovely customer advisors
Lovely customer advisors. I hate having to convince AI that I need to speak to a real person though. Avela, who helped me was lovely.
Date of experience: July 16, 2025
NM
Positive experience great service and…
Positive experience great service and excellent value for money . Would recommend.
Date of experience: July 16, 2025
BM
Bob Morris
US
No Issues from the first day
No Issues from the first day
Date of experience: July 16, 2025
JG
It's better prices and quick service…
It's better prices and quick service thanks
Date of experience: July 16, 2025
JT
Poor reception in central region
Poor reception in central North Lanarkshire
Date of experience: July 16, 2025
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