Great Expiernce
Great Expiernce
3.5
Average
1,000 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
Company details
Information provided by various external sources
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Contact info
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Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 141 - 150 of 996 reviews
MD
Lack of signal when I needed it
Lack of signal when I needed it, couldn't get 5g or even 4g. Had a week of not being able to check on elderly parents so went back to O2.
Date of experience: July 16, 2025
cc
It all worked well and abroad.
It all worked well and abroad.
Date of experience: July 16, 2025
DL
Terrible connection
Signal is terrible in most places, missing calls all the time, can't use internet, wish I never went with them
Date of experience: July 16, 2025
MW
I've only been with iD for several…
I've only been with iD for several months, but upto now I've nor had any issues to complain about, unlike other providers whereby all sorts of problems came about. I would recommend iD to family and friends.
Date of experience: July 16, 2025
Pg
Couldn't fault the service
Couldn't fault the service. Excellent deal had unlike what was on offer in high street. Would recommend
Date of experience: July 16, 2025
ML
ID 👍 😍
Been with ID for years, never any issues. Good app, easy to follow. upgrades really easy, help is readily available. Top drawer for me
Date of experience: July 16, 2025
SR
Good product at reasonable prices
Good product at reasonable prices
Date of experience: July 16, 2025
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