Great Expiernce
Great Expiernce
3.5
Average
1,000 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
iD Mobile has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They do know their stuff
The agent was very helpful, honest and informative. Unfortunately I was unable to get my problem resolved, through no fault of the agent. I lost wi fi connection whilst trying to resolve why I was not receiving roaming data whilst in Iceland
Major Drop Off Recently
Recently, my partner and I, both with iD have been unable to make or receive either calls or texts. People have tried to contact us and cannot get through. I can't call out. I've contacted customer service and they tell me I'm lying, but other customers are reporting the same issues. There's just no network. I'm paying for the ability to miss important phone calls. I'll be leaving iD as soon as I have time to organise a new contract.
I.D Mobile Upfront Costs
When I first joined I.D Mobile over 8 years ago I found it to be very affordable,but recently it has gone down hill,the signal is terrible, frequent outages the phone I have on contract with them has now developed a pink line down one side of the screen so I tried to get another contract for a new phone and got turned down,I have 5 more months left on my existing contract stuck with a defective phone. Just had so much trouble with this network The upfront costs are now so high I've decided I won't be upgrading and will be changing my network provider... I do not recommend this mobile phone network.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.idmobile.co.uk
All reviews
1,000 total • Write a review
Showing 131 - 140 of 996 reviews
AL
Quick & easy service
Quick & easy service. Mogammad Yaaseen was very helpful with any questions I asked.
Date of experience: July 16, 2025
TF
Value for money 💰
ID Mobile us easy on your bank balance, great value, swift delivery great service
Date of experience: July 16, 2025
CH
Web chat was rubbish but Facebook messenger great!
I tried to contact customer services using the web chat on the ID website but the person took about 5 minutes between each message and still didn't give me the information I wanted after 40 minutes. I contacted ID via Facebook messenger and spoken to someone called Kieran who helped me resolve my issue within 5 minutes!
Date of experience: July 16, 2025
JP
Why are my texts messages going green…
Why are my texts messages going green and not sending!
Date of experience: July 16, 2025
L
LEONARD
US
Phone stolen, new number and account 👍
From I started with you a couple of years ago l haven't had any reason to complain, when l had my phone stolen and had to cancel my old contract and number it was all sorted in-store without any problems, thanks very much.
Date of experience: July 16, 2025
ML
Getting little to no Internet signal…
Getting little to no Internet signal outside house or connected to other wi fi, phone reception almost non existant
Date of experience: July 16, 2025
RD
Purchased a sim 2 months ago with…
Purchased a sim 2 months ago with roaming of 30gb included after a week trip to France instead of £10 bill I get a bill for £34.99.my advice go elsewhere to a reputable supplier there are hidden charges they don’t tell you about like if you connect to a satellite network when abroad even though you will be unaware of it you will be charged. Also no call centre to contact taken me a week to get to the bottom of this avoid avoid avoid scammers out to con you out of money have reported to ombudsman
Date of experience: July 16, 2025
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