ID90 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I can never get anyone to respond by phone or email. You may get a deal on a hotel but you better hope it works. Once they get your money, they will never give it back. Doesn't matter if it is their mistake. No customer service with this company.
Got charged 4 times for the same reservation after attempting to book once and the reservation didn’t even go through.
Hope Williams at ID90 Travel is awesome. She assisted me with a cruise ship booking and took care of it all with professional and expertise service. Her customer service is exceptional.
Asked them to modify a return flight date for two days later and instead of that, they cancelled my flight and closed the case as resolved. When I complaint about it, the only compensation I got from them were 15 dollars, which, expire in a few months! Had to book another flight by myself, which is quiet more expensive than that. Unbelievable.
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I can share a few. (Jan 2022) This is got to be one of the most underhanded dealiing company's out there. Recently I was billed for 2 hotels-2 rooms. I was contacted by ID90 January 2022-- 3 days prior to trip reminding me of the UPCOMING stays. I promptly emailed them back saying I canceled both reservation in Jun 2021 right after making them. Sent the time and date of each email. (you can't cancel directly with hotel) There is no place on the reservation to cancel either. You have to email. I responded back to ID90 res the paper they sent me confirming my res-- with the cancelation notice to them FROM ME. -- again this was back in Jun of 2021. I dug through 9 months of emails to find it. The ID folks said OH! you canceled on the do notreply email-- and how was I suppose to know that? Why did it accept my email cancelation? if it wasn't accepted why not a notice-- unable to reply? This is a terrible situation. Now they want ME to contact hotel-- the same hotel that wouldn't confirm my res! This is one of some recent problems with ID. Like booking a 5 hour catamaran trip that had no toilet, no bimini, no food, no wash area. How about just last week a tour in St Martin-- that when we got to the tour start a man came out and said oh it's canceled? A recent hotel res in Galveston the hotel refused to give me a copy of my room bill. So there was no way to chack charges? I have many recent bad experiences recently. Most of my booking are made way out and not last minute either. Stay away. Book with independant vendors or directly. I read they have a new CEO so maybe thats where the ball is being dropped. I asked for his contact but they wouldn't give it.
Date of experience: February 2, 2022
I had a problem with accidentally booking wrong date for a hotel for Oct 19 instead of Oct 18 when my layover for flight occurred. I arrived to the Virgin Hotel in Las Vegas-and it was then that I was informed of my error. Later I realized it was due to them using a European calendar with the week starting on Monday. I emailed and called them repeatedly with no one available. It has been 24 hrs and still no response. I had to pay for another night. The manager Janice is willing to work with them but they won’t contact hotel or me or respond to my voicemail or emails. I’m not sure what to do. Do not use these guys. Even Hotwire is better with resolution. All they have to do is fill paperwork with the hotel.
Date of experience: October 19, 2021
