ID
ID90 Travel
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No customer support-left stranded
I had a problem with accidentally booking wrong date for a hotel for Oct 19 instead of Oct 18 when my layover for flight occurred. I arrived to the Virgin Hotel in Las Vegas-and it was then that I was informed of my error. Later I realized it was due to them using a European calendar with the week starting on Monday. I emailed and called them repeatedly with no one available. It has been 24 hrs and still no response. I had to pay for another night. The manager Janice is willing to work with them but they won’t contact hotel or me or respond to my voicemail or emails. I’m not sure what to do. Do not use these guys. Even Hotwire is better with resolution. All they have to do is fill paperwork with the hotel.