ID90 Travel has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I can never get anyone to respond by phone or email. You may get a deal on a hotel but you better hope it works. Once they get your money, they will never give it back. Doesn't matter if it is their mistake. No customer service with this company.
Got charged 4 times for the same reservation after attempting to book once and the reservation didn’t even go through.
Hope Williams at ID90 Travel is awesome. She assisted me with a cruise ship booking and took care of it all with professional and expertise service. Her customer service is exceptional.
Asked them to modify a return flight date for two days later and instead of that, they cancelled my flight and closed the case as resolved. When I complaint about it, the only compensation I got from them were 15 dollars, which, expire in a few months! Had to book another flight by myself, which is quiet more expensive than that. Unbelievable.
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www.id90travel.com17 total • Write a review
I work for an airline and we “use” ID90. So far flights have been spot on. HOWEVER, I decided to book a rental car thru them😱🤯. I booked a 1 day, 1 way rental from SJU to BQN and all appeared good. The afternoon I booked it I call Sixt Car Rental directly in San Juan, PR. and learned it was booked returning back to SJU 🤬. Both the rental location and Sixt corporate tell me since a 3rd party booked it they must make the change. It’s now been 3 days, 3 emails and 3 voicemails WITHOUT the courtesy of a return call or email, just the auto generated responses. I now have 3 days until our trip and am out $$$. Will NEVER used ID90 again !!!!!
Date of experience: April 4, 2024
Booked and prepaid for a rental car but they never provided us with one. They used a company called Car Trawler as a third party. Both companies use Unethical business practices and partners with horrible customer service. Essentially this company is crooked and took our money without providing us a product or service. They stranded my family (including 3 young girls) in Florida with no transportation. BUT they are happy to keep our money and refuse to provide a refund because it is burried in paragraph 7 of the fine print that they will keep your money even though they have not provided you with the product.
Date of experience: March 31, 2024
US
When booking with A hotel book direct. This ID90 Travel is nothing more than Expedia and it actually cost more than going direct with the hotel. We lost our free breakfast included by going with ID90 and lost the Boyne Rewarda points too! Don’t use ID90 travel
Date of experience: March 30, 2024
US
Booked a hotel for three nights through ID90 and paid up front and got a confirmation. Went to the hotel less than 2 hours from booking the room. The hotel said they were totally booked up. They never got a verified reservation and was unable to give me a room off that reservation. Kept calling ID90 customer support for days. After 10 minutes I would get sent to voice mail. No one returned my calls. I’m disputing the charge through Chase bank and had to look and pay for a new hotel room last minute at 10:30 p.m. Is ID90 is not responsive. They are quick to take your money for a service they never provided. Stay away from this site!!!!
Date of experience: February 26, 2024
US
Unfortunately, they advertise deals that are not available. The ad says to call them, but no number is given. If you eventually get through to a real person, you learn that that price quoted is unavailable. It's very rare that you can ever get a person to pick up the phone. I would not even deal with this company if they didn't have some excusive deals. I wish those companies would go through Perx so I could get it booked.
Date of experience: February 22, 2024
Don't ever book with them, got to our hotel last night and it was canceled. No one told us. Called them and they said it wasn't when it was. I am still waiting for a refund. After this we booked another hotel with them. When the reservation came up it was a different hotel in a different location. I am not impressed.
Date of experience: February 9, 2024
Bad quality support, on hold forever. Makes you reveal your WORK ADDRESS and EMPLOYEE ID before letting you know if it supports your airline's ID90 agreements. No simple place to see WHICH airlines have agreements with ID90travel.com until you provide them ALL YOUR INFORMATION first, only to discover your airline isn't supported?
Date of experience: November 25, 2023
US
I'm not sure I want to leave a 1-star review because I have used ID90 Travel several times in the past with no issues, but I am instructed to "Rate your recent experience". I booked a hotel about six months in advance, but when I arrived at the hotel I was told it had been closed for two years! Hard to describe the feeling when you arrive in a foreign country only to be told you now have no place to stay. Luckily it occurred during the day, so I was able to make other arrangements. To be fair, ID90 Travel refunded my money quickly. Going forward I believe I'll always contact the hotel directly and confirm my reservations.
Date of experience: July 26, 2023
The site to book a flight has been done for months. I wish Frontier could use a different service than id90.
Date of experience: July 16, 2023
