ID90 Travel
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I can share a few. (Jan 2022) This is got to be one of the most underhanded dealiing company's out there. Recently I was billed for 2 hotels-2 rooms. I was contacted by ID90 January 2022-- 3 days prior to trip reminding me of the UPCOMING stays. I promptly emailed them back saying I canceled both reservation in Jun 2021 right after making them. Sent the time and date of each email. (you can't cancel directly with hotel) There is no place on the reservation to cancel either. You have to email. I responded back to ID90 res the paper they sent me confirming my res-- with the cancelation notice to them FROM ME. -- again this was back in Jun of 2021. I dug through 9 months of emails to find it. The ID folks said OH! you canceled on the do notreply email-- and how was I suppose to know that? Why did it accept my email cancelation? if it wasn't accepted why not a notice-- unable to reply? This is a terrible situation. Now they want ME to contact hotel-- the same hotel that wouldn't confirm my res! This is one of some recent problems with ID. Like booking a 5 hour catamaran trip that had no toilet, no bimini, no food, no wash area. How about just last week a tour in St Martin-- that when we got to the tour start a man came out and said oh it's canceled? A recent hotel res in Galveston the hotel refused to give me a copy of my room bill. So there was no way to chack charges? I have many recent bad experiences recently. Most of my booking are made way out and not last minute either. Stay away. Book with independant vendors or directly. I read they have a new CEO so maybe thats where the ball is being dropped. I asked for his contact but they wouldn't give it.