Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total β€’ Write a review

Showing 861 - 870 of 989 reviews
gb
5 out of 5 stars

very quick delivery and quality …

very quick delivery and quality products received.

Date of experience: February 9, 2018

JD
5 out of 5 stars

I would like to thank huws grays …

I would like to thank huws grays Llangefni & Rhuddlan office for a quick and helpful costings for my new extension. In less than 14days I have reserved my estimated costing of bulld in 5 days and there own quotation on materials with in a week after . Good service

Date of experience: February 5, 2018

PL
5 out of 5 stars

Excellent service will be ordering …

Excellent service will be ordering again with them

Date of experience: February 1, 2018

A
5 out of 5 stars

very good company

Little hick up with the order, but all in all very good company. Delivered on time and courteous delivery driver. Highly recommend.

Date of experience: February 1, 2018

ER
5 out of 5 stars

I was very impressed with the whole …

I was very impressed with the whole experience of ordering wood from Huws Gray. The website was very informative and easy to use. Ordering what I wanted was straightforward and the delivery email helpful.

Date of experience: January 30, 2018

J

Joe

US

5 out of 5 stars

Great All Round

Great product, price and service.

Date of experience: January 25, 2018

SC
5 out of 5 stars

Rich Tone

Pleased with service .

Date of experience: January 24, 2018

2
5 out of 5 stars

Prompt efficient service

Prompt efficient service

Date of experience: January 23, 2018

JM
2 out of 5 stars

I ordered a pallet of roof tiles …

I ordered a pallet of roof tiles (Marley Modern) to do a small 3 metre by 6 metre extension. I have had some one working of my roof and he has continuously complained about the tiles cracking and not being level we thought this was cause of the cold or the wood. Because so many tiles cracked the guy working on my roof brought some spares he had to finish the job. We noticed the tiles he provided where of a much better quality than the ones I bought from Huwsgray Standish. They are the exact same tiles. I have attached images of side by side comparisons. We have spent hours replacing many cracked tiles. We still have a lot of tiles left on the roof that need to be replaced due to them cracking. The job would be complete if it wasn’t for the low grade tiles provided. We don’t even have enough tiles left to finish the job so will have to purchase more. The reason my tiles where lke this is because they where rushing for xmas.But i didnt require or state i needed them before xmas. The gave me 20 free tiles and a discount on some lead they had quoted me for the same price the previouse week without the discount

Date of experience: January 23, 2018

R
3 out of 5 stars

My second recent visit to the Heswall …

My second recent visit to the Heswall store left me yet again frustrated today, apart from one young chap in the end who took the time out to discuss my issues and give helpful advice. However, I have found a minority of the staff here very lacklustre and downright objectionable. Today yet again a female member of staff seemed reluctant to drag herself away from a conversation to help with my issues. As a business owner myself I feel it is important to have a reasonable level of customer experience, this business 'Huws gray' does seem to be back in the 1970's of only being interested in the trade buddies scheme and seemingly staff putting their proverbial nose up at the odd private customer attending their premises. 'Watch out B&Q and the other conglomerates are hard on your heels!' Put customers down at your ultimate peril! I have an account at Beers and shall attend there in future, the reception and selection is better.

Date of experience: January 2, 2018

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