Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total • Write a review

Showing 721 - 730 of 989 reviews
NJ
5 out of 5 stars

Great service

Great service! Quick, easy, good prices, friendly guys on t' other end of the phone. Recommended

Date of experience: August 4, 2018

IB
4 out of 5 stars

Delivery and products excellent

Delivery and products excellent, online shop pretty good but a bit clunky at times, not enough to be put off. Staff in store very good and helpful. Not the only company I use, but usually the first one I go to.

Date of experience: August 3, 2018

NS
5 out of 5 stars

Can’t fault them!

Great service, friendly delivery drivers, fast delivery of goods

Date of experience: August 3, 2018

MR
4 out of 5 stars

Communication problems resolved and compensation offered

Although there was an error on Huws Gray's part in delivering the product to my home address rather than the delivery address, this was rectified and a discount promised as a result of delays in collecting and re-delivering to the correct address some 50 miles away. Subsequent problem when the closest depot wasn't correctly informed about the product sent to them for re-delivery was resolved within a day.

Date of experience: August 1, 2018

CP
4 out of 5 stars

Plasterboard arrived however a couple…

Plasterboard arrived however a couple of slight imperfections on edge of board?

Date of experience: August 1, 2018

JC
5 out of 5 stars

Excellent service from ordering to…

Excellent service from ordering to delivery

Date of experience: July 31, 2018

AL
5 out of 5 stars

Great service all round.

Great service all round.

Date of experience: July 31, 2018

JM
5 out of 5 stars

Easy to order

Easy to order. delivered on time. Great service.

Date of experience: July 30, 2018

Mj
1 out of 5 stars

First time using this company will…

First time using this company will never use again bought timber in store on 23rd July nearly £300 worth told would deliver that Saturday waited in all day no delivery or phone call to advise me of cancelling delivery so now Monday 30 July rang depot at 8.30 was told would have timber delivered by dinner I told them That was great I didn’t have to go out till 3 o’clock it is now 2.30 still no timber just rang depot again after they found my order said it was due on wagon for next delivery next delivery at 2.30 I won’t be in wen they come I said I had to go out at 3 o’clock wish I had gone to local B&Q ....

Date of experience: July 30, 2018

JS
5 out of 5 stars

Ordered online after finding Huws Gray…

Ordered online after finding Huws Gray much cheaper than anywhere else, I was contacted the day before delivery to advise it was being shipped by the local depot. Called them and they advised of a more specific delivery slot which was great and convenient. Would definitely use again and recommend Huws Gray.

Date of experience: July 29, 2018

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