HU
Huws Gray
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Paid online - still charged Cash on delivery!
Paid online - no confirmation of when delivery would be (despite request) When delivered, driver charged my vulnerable mother-in-law aged 86 cash on delivery of £25 (despite online payment already been taken). Then told mother-in-law that had I ordered direct from branch there would be no delivery charge. It then took me 3 separate phone calls on 3 different days to get the money back to her. - Communication between online store + branches is diabolical and really stressed out a vulnerable old lady.