Excellent service
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
3.9
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
HSS ProService has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Very poor service and still waiting for…
Very poor service and still waiting for refund. Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for returns at weekends. Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he was excellent)
Late delivery, no refund.
The machine was cross hired through another supplier, I asked for the machine in the morning on Friday and it didn’t turn up until 16:40 that day, so I effectively lost 1 days hire I’d paid for. I was lied to constantly by the supplier when I called up to get an ETA, first it was 10am, then 12:30, then 3pm. I called HSS and they assured me I would be refunded for that days hire. When it came to the collection day on Monday the supplier didn’t collect it, I called HSS and they chased them arranging for it to be collected on Wednesday. I then got a call on Tuesday by the driver saying he was there to collect it. I was at work so couldn’t do anything. I then received an email and charge for “failed collection”. Again I called HSS, they eventually refunded the failed collection charge but still did not refund the lost days hire. Miraculously the person I spoke to had no knowledge of this there were ‘no notes on the system’. I offered to provide cctv footage to confirm delivery times etc but they wouldn’t accept this. HSS refused to refund that lost days hire.
Well presented course by Andy
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.hss.com
All reviews
1,000 total • Write a review
Showing 971 - 980 of 996 reviews
JH
Great service great communication and…
Great service great communication and lovely product thank you
Date of experience: March 4, 2025
DA
Delivery time and driver very good
Delivery time and driver very good, thank you .
Date of experience: March 4, 2025
NR
Great service quality product
I recently bought a fence panel was good price and quick free delivery
Date of experience: March 4, 2025
AR
Nice reception and service
Nice reception and service
Date of experience: February 28, 2025
MK
Mo King
US
Kilburn branch employee lie to me, but he also attempted to scam me
I’d like to share my experience: I went to hire from the Kilburn branch, where the staff member at the desk was friendly and assured me he would give me the best rate. Without hesitation, I accepted and proceeded with the rental. During the hiring week, we needed to extend for two extra days. The same person who initially promised me the best rate said, "No problem," and added the extra days. On the scheduled pick-up day, this same person called me and said they would come the following day instead. While I hadn't expected the delay, I wasn’t too concerned about the additional day charge. However, the next day, I received an invoice for a 14-day hire. Confused, I called to ask why, and he informed me that rentals could only be extended by the week, not by the day. When I asked why he hadn’t mentioned this earlier, he simply said he wasn’t obligated to. To verify, I called another branch and inquired about a new rental. Not only did they quote me a lower price (£120 instead of £169, with the standard rate being £159), but it also became clear that I had been overcharged. This means that not only did the Kilburn branch employee lie to me, but he also attempted to scam me by charging more than the normal price. This is absolutely unacceptable. The other branch was far more reasonable, while this individual not only deceived me but also tried to take advantage of me. I have since sent an email to file a complaint, hoping they will take serious action against this person. So far, I have only received a £100 refund, but after doing the calculations, this amount does not fully correct the overcharge. I expect a fair refund that accurately reflects the correct cost adjustment. SO DON'T GO TO KILBURN BRANCH!!!! >Update< They offered me a £200 refund, which, of course, sweetens the whole situation and balances out the overcharge. However, I still wouldn't go back to Kilburn. I trust HSS again, but not the man who sits behind the desk there. Stay away from that crazy man...
Date of experience: February 28, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.