Excellent service
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
3.9
Great
1,000 reviews
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Review summary
HSS ProService has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Very poor service and still waiting forβ¦
Very poor service and still waiting for refund. Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for returns at weekends. Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he was excellent)
Late delivery, no refund.
The machine was cross hired through another supplier, I asked for the machine in the morning on Friday and it didnβt turn up until 16:40 that day, so I effectively lost 1 days hire Iβd paid for. I was lied to constantly by the supplier when I called up to get an ETA, first it was 10am, then 12:30, then 3pm. I called HSS and they assured me I would be refunded for that days hire. When it came to the collection day on Monday the supplier didnβt collect it, I called HSS and they chased them arranging for it to be collected on Wednesday. I then got a call on Tuesday by the driver saying he was there to collect it. I was at work so couldnβt do anything. I then received an email and charge for βfailed collectionβ. Again I called HSS, they eventually refunded the failed collection charge but still did not refund the lost days hire. Miraculously the person I spoke to had no knowledge of this there were βno notes on the systemβ. I offered to provide cctv footage to confirm delivery times etc but they wouldnβt accept this. HSS refused to refund that lost days hire.
Well presented course by Andy
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Company details
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Contact info
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Website
www.hss.com
All reviews
1,000 total β’ Write a review
Showing 941 - 950 of 996 reviews
AK
You guys doing a good job
You guys doing a good job
Date of experience: March 4, 2025
MF
Easy process for hiring equipment.β¦
Easy process for hiring a concrete mixer. Did a "Click & Collect" and was helped to load the mixer into back of my vehicle. Very competitive rate, prompt return of the deposit on return of the mixer Good service. Well pleased with HSS
Date of experience: March 4, 2025
SH
Speedie delivery great service.
Speedie delivery great service.
Date of experience: March 4, 2025
LO
Hire of Karcher carpet cleaner The two guys who helped me with theβ¦
The two guys who helped me with the hire were very friendly and helpful- plus the young man who assisted me the previous day , giving me relevant advice . Thank you
Date of experience: March 4, 2025
MT
The lady who served me was very helpful
The lady who served me was very helpful
Date of experience: March 4, 2025
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