Howards Estate Agents has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
This is a fantastic company when looking for rented accommodation. The whole team is super helpful. Mia especially was so helpful, calling me whenever a house became available, and emailing properties. Would definitely use this company again, should I need to.
Having a minor issue with rental documentation Lara responded quickly in a professional manner resolving the problem, as a landlord of 14 years the service is first class.
I was speaking to a lovely lady called ayesha who was so helpful and very professional regarding my housing needs I just want to say this firm is so good and everybody I spoke to were very nice. I would recommend this firm to all my friends especially ayesha thank you so much
Poor customer service. Left 3 messages ,been trying to speak to the Gorleston office for 3 hours!. I would not trust them to sell for me or manage a rental.
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I am in the early stages of buying a property through Howards, Lowestoft. I am very pleased with their service and Lily in particular who has been extremely helpful to me. She is a very pleasant and professional young lady.
Date of experience: October 19, 2024
If? You want an honest opinion just ask for Mike. He is so straightforward. Talked himself and us out of a sale for a multitude of reasons, albeit he loved our cottage. Mike you were right. As for funny, well you had me still laughing after you'd left. Many thanks talk next year. Kindest Mr & Mrs Lincoln.
Date of experience: October 15, 2024
On a positive note they will undoubtedly sell your house, which is their sole purpose after all, however in my opinion the experience was like selling a used car on eBay - the sale price doesn't matter as long as it sells (so they get paid their all important commission). Also, their aftersales and partner solicitor firm were decidedly pedestrian. I wouldn't recommend them or be in a hurry to use them again.
Date of experience: September 23, 2024
Jannette and the team was an absolute pleasure to work with throughout the sale of our property. They dealt with myself and my ex in a very professional manner kept us both informed about where we were in the process and next steps. It was a difficult situation but they made the whole process so much easier and kept working hard from the launch day to the sale . Couldn’t have wishes for a better Estate Agent. Would definitely recommend to an anyone to use them . Can’t thank them all enough.
Date of experience: June 14, 2024
Not an estate agent I would recommend. They are obviously desperate for property as they seem to think mail shots declaring that they have a purchaser for you property are a good idea. I don't appreciate continually receiving letters from Howards telling me they have a purchaser for my house. If I wish to sell my property I would approach an estate agent of my choice and I can guarantee it will not be Howards Estate agents.
Date of experience: June 12, 2024
What an absolutely awful experience! Phoned to make an appointment for my mother to view a property and agreed to a time of 2.45pm. Had a message to confirm that time. The next day had another message to confirm a different time of 2.30pm. My mother phoned the office to say she would not be able to make that and would be nearer the original time (2.45pm) as 1st agreed. Was basically told "great see you then" immediately got another message confirming the wrong time of 2.30pm but as she had just phoned to say she would be there nearer the 2.45 original slot did not think she needed to phone again. Day of viewing - Our builder tuned up at 2.25pm he did not see anyone enter or leave the building. We turned up at 2.40pm and no one was there. My mother is 80 and has mobility issues. After an hour stood waiting outside the property in the cold & 4 phone calls to try and find out what was happening it was clear no one was coming. We were then told the appointment was booked for 2.30 and we did not call to tell tell them we were delayed!? WHAT? What delay? This had already been discussed. My mother said she would be there near the original 2.45pm agreed time. A young man called Charlie turned up, my mother is upset and trying to explain how let down she feels. He disregards it and says "you are being rather aggressive, I don't have to show you the property" We do get to view the property but then Charlie makes it clear he is doing us a favour as he should have left off work and that he has gone above and beyond! It's then we learn there has been an open house all day. We were not informed this was being viewed as an open house when booking and believed we were having an ordinary viewing, my mother had wanted as little hassle as possible. My mother puts in an offer but is told due to open viewings people will be making closed offers. Disappointed but ok fine. She phones on the Monday to find out what the situation is with offers. Speaking to a team member called Georgia Lee in the Lowestoft branch. My mother is told there are more open house views and lots of offers. Is spoken down to, spoken over, blamed for not showing up at 2.30pm and by the end of call is in tears and shaken. I call, get through to switch board. Explain what has happened and that the treatment my mother received was completely unacceptable and the lady I spoke to was brilliant, listened, was apologetic, we had a good conversation, she agreed our treatment was inappropriate and contacted Georgia. Georgia phones me but unable to take her call I receive a message. A very jovial message, completely tone deaf of the concerns raised, seemingly oblivious to her unprofessional conduct with what seems like no self awareness. I call her back to ask her how and why she managed to upset my mother to such a degree and try to explain the stress Howards have caused because of the mess up on the appointment times. Georgia immediately says "well I don't know why your mother would be upset" (No Georgia, that's because you seem to have a distinct inability to reflect or take accountability). She will not let me speak, keeps blaming us for not informing them we were delayed (See info prior re: phone call my mother made) Spoke over me, accused me of speaking over her and shouting. "Well, you know what Georgia...how about listening to the customer!" She displayed no interest, was condescending, rude, and was completely disinterested to hear or understand what I was trying to say. She said she didn't understand the purpose of the call. NEVER have I had to deal with such a rude and disrespectful salesperson. Treating a potential customer like this is unacceptable. Shifting blame, re writing the history of events. Disgusted. I was assured the calls are recorded. I hope to goodness they are scrutinised and used for training purposes of how to never speak to a customer. Absolutely would not deal with this woman or the company again. What should have been potentially a quick hassle free easy sale has been a nightmare from the start and that was just for a viewing! I see on the reviews this is not the first time her obnoxious behaviour has been flagged. Quite honestly if she was a member of my team, she would be put through a disciplinary process and put on effective communication and customer relations training. Her arrogance was off the charts. Then on the Monday I was phoned by the Manager Mike Smith who did admit there had been a confusion with the viewing times but did not apologise. He said he was quite happy with the way Georgia dealt with me and my mother. Shocking! When asked if he would be happy for my phone call to be used as a great example of customer service he said he is very happy with staff training and conduct in his office. Something is very wrong if a manager green lights a staff member speaking to customers the way Georgia Lee did.
Date of experience: April 1, 2024
Extremely rude and unhelpful. Georgia's answer to one of my questions was 'do you want me to lie to you?' She then hung up. This was deemed acceptable by her manager. I never did get the answer to my questions after two weeks so didn't buy the property. The manager did ring me back, claiming to know little about why he was ringing, let me explain it all and then said he had listened to the call. I suppose Georgia wasn't actually being sarcastic when she asked about the lying.
Date of experience: February 29, 2024
Ayesha, has been helping me with looking to rent a bigger property to the one I am currently in. I do wish to remain with Howard's and she has been incredibly helpful so far
Date of experience: February 26, 2024
My heating went over the weekend just as we got this cold snap. I'm disabled so I don't tolerate the cold very well. I reported the issue and Monday morning 9. On the dot Lily phoned me to get more details and to take ownership of the issue. She liased with the landlord, engineer and myself to get someone out ASAP. She never let go of it until she received a satisfactory result from the landlord. Even though she knew he had phoned me himself she called to make sure it was the correct information and I was happy with what was happening. A very charming, professional young lady who is a total asset to Howard's and she represents them perfectly. A*
Date of experience: January 13, 2024
The letting team are total ignorant people run by a manager who has about as much impact on getting things sorted as Boris Johnson...they share similar qualities too, lacking in the ability to be honest and being expert at spin. Do not expect any service from the letting department, they won't clean houses or address damp and mould. They will expect tenants to landscape gardens and they will lie through their teeth and insist before tenants move in that the house is clean, so once you are in there is no hope and you as the new tenant will either have to live in filth they have not acknowledged on the inventory or you will have to clean and scrub damp patches yourself. Don't expect ending the tenancy to be any easier either, they will bully you into paying for every day the house sits empty until they find another poor desperate tenant and the fact the house is barely habitable and the garden resembles a jungle every summer won't stop them conning the next unsuspecting soul into believing the landlord is great and the neighbourhood quiet...when the weeds take hold in the jungle the following summer and the neighbours are all being visited by police and fly tipping along the back of the house, you will be still trying to negotiate with howards about the damp which has now taken hold over the winter and ruined your clothes and bedding amd which howards will tell you wasn't there before you moved in......
Date of experience: November 30, 2023
