HO
Howards Estate Agents
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My heating went over the weekend just…
My heating went over the weekend just as we got this cold snap. I'm disabled so I don't tolerate the cold very well. I reported the issue and Monday morning 9. On the dot Lily phoned me to get more details and to take ownership of the issue. She liased with the landlord, engineer and myself to get someone out ASAP. She never let go of it until she received a satisfactory result from the landlord. Even though she knew he had phoned me himself she called to make sure it was the correct information and I was happy with what was happening. A very charming, professional young lady who is a total asset to Howard's and she represents them perfectly. A*