Good communication
Good communication
4.3
Great
1,000 reviews
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
Mia was very patient and helpful.
Company details
Information provided by various external sources
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Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total β’ Write a review
Showing 31 - 40 of 996 reviews
sM
George and Laura both really helpful!
Spoke with George and Laura today both regarding separate incidents and they were both very helpful both through live chat and telephone, very prompt and no need to repeat information makes a pleasant change in this society to speak with a real person. I was really surprised at how easy it was to upgrade my broadband as someone technologically able it may have been easier as I knew what I was asking for but nontheless very happy. I would rate 5 however when I emailed about the same thing about a month ago I had no response 5* for Laura and George 4* for the company themselves Please pass this information on as customer service is hard enough let alone not being praised for good work aswell.
Date of experience: July 7, 2025
PH
Excellent service
The guy norbert was very patient with this old technophobe, talking me through every step to reset my router after a house move. Could not fault his knowledge and took me through every step with clear instructions. Top service ,thank you
Date of experience: July 7, 2025
PK
The gentleman I spoke with today
The gentleman I spoke with today, Carter, was very helpful and managed to get me a great deal, he was professional and helpful.
Date of experience: July 7, 2025
SJ
Very poor response
Very poor response. Customer service is not good
Date of experience: July 7, 2025
HM
will was very helpful today
will was very helpful today , got me a great price
Date of experience: July 7, 2025
Hw
Fantastic help
Will has been absolutely fantastic today
Date of experience: July 7, 2025
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