Review summary

Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

✨
Based on reviews, created with AI

See what reviewers are saying

Terrible experience. Avoid.

Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.

Never got my sofa as the delivery…

Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I Would have avoided this company at all costs. I’m about to request my refund - watch this space!

W
Had a problem but sorted it instantly

Had a problem but sorted it instantly, Cheers! 10/10

Almost lost my cool...

First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black. After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes. Moral of the story, don't trust what you see online, its all photoshopped. As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

1,000 total β€’ Write a review

Showing 851 - 860 of 996 reviews
A

Aga

US

5 out of 5 stars

Very fast delivery

Very fast delivery, highly recommended. Thank you.

Date of experience: February 8, 2024

HA
5 out of 5 stars

Mayfair sofa

Nice sofa, looks great, quilty looks good so far not used them yet though as it was just delivered yesterday. Delivery was very quick, I was expecting it in 10 days arrived in 2 days. Very easy to assemble I was surprised how easy it was.

Date of experience: February 8, 2024

DP
5 out of 5 stars

Excellent

Excellent product, price and delivery

Date of experience: February 8, 2024

S
5 out of 5 stars

Quick and swift

Quick and swift

Date of experience: February 7, 2024

M
4 out of 5 stars

Decent quality but not keen on self…

Decent quality but not keen on self assembly.Delivery a day later than specified,waited in all previous day.

Date of experience: February 7, 2024

MB
3 out of 5 stars

Trustpilot to the rescue. Home Detail rights the wrong

The bed frame ordered had several imperfections and I had some concerns with Home Detail's delivery policy. After an initial negative Trustpilot review, the company was very proactive in rectifying the issue and taking my feedback on board. It just goes to show independent review forums like this add value to the customer experience and hold businesses accountable for their mistakes.

Date of experience: February 7, 2024

S
1 out of 5 stars

SCAM alert: Item never arrived

Ordered armchair and told it will arrive today from 8am-6pm. Took unpaid day off, waited all day and nothing has arrived. Tried to call everywhere but no support given. Shipping Order no. #77285 Tufnells Tracking no. - wWkpMHyGhJboAQMX I am reverting my payment from bank as this all sounds like a SCAM. Updating on 09th Feb : In reply to below 'customer services' Yes, I know it takes upto 10 working days, but your delivery company has sent me email, text and tracking number clearly said that the item will deliver on that particulat date between 10am-6pm. I stayed at home, nothing delivered, I called your customer support who confirmed that they do not have any number to call to delivery company and only an email, its a joke in 2024.

Date of experience: February 6, 2024

c
5 out of 5 stars

Fantastic experience from start to…

Fantastic experience from start to finish. I love my items and have been complimented by guests on how good they all look.

Date of experience: February 6, 2024

WP
5 out of 5 stars

DELIVERY ON TIME ,PRICES

DELIVERY ON TIME ,PRICES

Date of experience: February 6, 2024

LM
5 out of 5 stars

Very comfortable chair delivered on…

Very comfortable chair delivered on time . Reasonably easy to put together

Date of experience: February 5, 2024

Previous1β€’β€’β€’858687β€’β€’β€’100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.