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Review summary
Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I
Would have avoided this company at all costs. I’m about to request my refund - watch this space!
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to.
I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black.
After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes.
Moral of the story, don't trust what you see online, its all photoshopped.
As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.
Easy to navigate website. Listings are well informed. Straight forward transaction. A little hiccup with delivery however after an email to the company I got my order delivered a few days later.
Would have given five stars however between the hiccup with delivery and the very short brief reply, not what I would expect reply for an online retail company in regards to a response. This is why.
(Suggestion) If the company updated the layout of email repsonse along with adding company logo, for example. This I think could greatly improve things on a customer service aspect.
Tub chairs ordered were tiny so returned them however this company deducted £45.00 for returning them.
Feel these items were misdescribed as they are only really children’s sized,
We will be buying elsewhere.
Brilliant customer service. I ordered a patio set at a really good price. When it arrived it was exactly as shown on the website....however it was missing the hardware to put it together. I contacted the company and explained to Lauren. She resolved it fast and without any fuss. I would definitely use Home Detail again.
I ordered garden furniture from Home Detail and one of the pats in the boxes was wrong(error while packaging I think)anyway after contacting them they was absolutely brilliant with help me to chose what I needed to complete that project and send it over. Little mistakes are happening,it’s all about what kind of support you will have,and once again this place is 5stars about. Thank you Home Detail.
Great experience. The bed is lovely my son slept in it last night. He loved it. Very easy to put together and the service and delivery was extremely fast.
Thank you!
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