Review summary

Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

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Terrible experience. Avoid.

Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.

Never got my sofa as the delivery…

Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I Would have avoided this company at all costs. I’m about to request my refund - watch this space!

W
Had a problem but sorted it instantly

Had a problem but sorted it instantly, Cheers! 10/10

Almost lost my cool...

First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black. After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes. Moral of the story, don't trust what you see online, its all photoshopped. As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.

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Showing 11 - 20 of 996 reviews
J
1 out of 5 stars

The sofa they sent was broken

The sofa they sent was broken. The arm of the sofa wobbled terribly and the sofa bed was not level and its retraction mechanism kept breaking. Home detailed offered my Β£30 if I kept it (it cost Β£1000). Terrible customer service and cheap items, avoid.

Date of experience: May 6, 2025

RM
5 out of 5 stars

They were efficient and friendly

They were efficient and friendly. Definitely recommend super quick delivery

Date of experience: May 1, 2025

P
5 out of 5 stars

Very easy to order and quick delivery

Very easy to order and quick delivery

Date of experience: May 1, 2025

KS
5 out of 5 stars

Great company and great pricesnever used home detail before

I've never used home detail before. A friend recommended me to them as I was looking for a reasonably priced recliner chair. So glad she did.

Date of experience: April 23, 2025

CE
5 out of 5 stars

Quality product

Quality product, delivered promptly and easy to order.

Date of experience: April 22, 2025

C
5 out of 5 stars

Excellent product brilliant service

Excellent product brilliant service

Date of experience: April 17, 2025

W
5 out of 5 stars

Outstanding service (Shabab)

Outstanding service. Thank you all for keeping me updated on my order. Great communication, polite, friendly and very supportive. Massive huge thank you to Shabab, absolute credit to the company. Very professional, understanding and made things happen, very rare to come across such great customer service. Definitely recommend highly. Shabab thank you :)

Date of experience: April 16, 2025

RM
1 out of 5 stars

Avoid this company

I purchased the furniture from Debenham. Not worth the penny spending in here, as if somthing would happen, you will not get your money back. They will try to rip you off. Don't waist your time, as I send furniture back, I haven't recieved my money back. They are keeping, so avoid dealing with them. They are only care for money and profit, not for the customer needs.

Date of experience: April 10, 2025

M
5 out of 5 stars

Good communication and fast delivery

Good communication and fast delivery

Date of experience: April 10, 2025

GA
1 out of 5 stars

DO NOT BUY!!!!

DO NOT BUY!!!!! Ordered a sofa from Home detail Uk about a month ago, was happy with it when it came, looked like the pictures. After a month the legs of the sofa started to wobble although I had it professionally installed, the whole sofa collapsed to the floor with my baby on top of it. A few of the sofa legs snapped. Due to the sofa being broken we threw it away and they refused to refund me, or even partially refund me. DO NOT waste your money, quality is absolutely horrible, and customer service is very unhelpful

Date of experience: April 9, 2025

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