Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
Homebox Stores receives overwhelmingly negative feedback from customers, with a staggering 97% of reviews rating it poorly. Many consumers express frustration over the poor quality of products, citing issues like broken furniture and misleading warranty claims.
Reviews highlight a consistent pattern of inadequate customer service, particularly regarding delivery delays and unresponsive support. While a few customers mention the staff as being friendly, this is overshadowed by complaints about their lack of professionalism and follow-through. The delivery process is frequently criticized, with reports of items arriving damaged or incomplete, leaving customers feeling abandoned. Overall, the sentiment surrounding Homebox is predominantly negative, leading many to strongly advise against purchasing from the company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.1 | 176 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 6 |
| Nov 24 | 1.0 | 11 |
| Dec 24 | 1.0 | 6 |
| Jan 25 | 1.0 | 7 |
| Feb 25 | 1.8 | 5 |
| Mar 25 | 1.4 | 9 |
| Apr 25 | 1.7 | 6 |
| May 25 | 1.0 | 7 |
| Jun 25 | 1.3 | 3 |
| Jul 25 | 1.0 | 5 |
| Aug 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 176 most recent reviews.
“I had a shoe cabinet and one of the handles became broken”
“They just come to check the product and blame it on customers for mishandling and misusing”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.1 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | +15% | 176 |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | 3.2 out of 5 (fair) | — | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 3.4 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Homebox Stores is #5 of 5 on overall rating in this group. On delivery, Home Done scores higher (3.4 vs 1.0).
176 reviews of Homebox Stores. Filter by what matters to you.
We choose the delivery time between 6pm to 8pm because we are all at work, but the delivery staff cannot wait and went back to Dubai at once, the customer service is useless and they said it will be re scheduled and it will be delivered after 1 week.
I order a black color pillow cover. They sends a wrong color. I called and whatsapp to the customer service. I requested to exchange items. They saying homebox don't have a exchange policy. I have to wait 3-5 Working days to return the item. If I Order again what I want I have to pay delivery charge. Very bad customer service after sale. Is your foult sending a wrong order. Charging 2 times delivery charges
Absolutely dissapointing, as per the call center their team tried to reach me once and there was no answer from my side, then they had 3 more days to contact me, but instead of doing this they held the delivery. Now I need to wait 1 more week.
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THE WORST THE WORST EXPERIENCE AGAIN. NEVER ORDER FROM HOMEBOX BECAUSE IT WILL BE JUST A HEADACHE. I had the same experience 3 times, they are incompetent, will never deliver anything on time even if you paid for express delivery, call center will not help they are useless don't know anything. Order from Pan Emirates or Home Center, better to pay extra but have a peace of mind.
Homebox - Oasis Centre Wanted to buy a particular peice of furniture and we were told there were only 5 left. As we wanted only 2 we were fine. However then we were told that it's a risk as all 5 "maybe" damaged. If it's such an easily damaged item then maybe consider NOT selling it next time. A complete waste of the evening due to the incompetent staff.
This is my complain against ORDER ID 29004107414320191128 regarding Mattress Issue which I filed on 6 November 2022 till that day they were just giving excuses that you will receive update with in 7 to 10 working days but till today i did not receive any update and it is almost 2 months now and whenever you call their customer service they say we are very sorry but we sent already your request to our concerned team they will contact you soon sometime they say maximum by today even their managers are the same that they always tell you we try our best they will contact you soon. I don't understand how their concerned team is not taking actions to their customer service team's emails. By reading the reviews on google now I understand that why these guys are using their negligence behavior against their customers because nobody is bothering to go and complain against them to the consumer court. I will never recommend Home Box to anyone in my contacts because of their worst customer services.
After sales and customer service is the worst .. Their warranty policies are hoax.. the quality is sooo poor that the items get damaged or shaped out in the warranty period itself but they would just put the blame on us and slip away.. and the excuses they give are lamest. A bunch of useless people.. i see a lot of bad reviews on Facebook and twitter and wonder why no one ever complained against them to consumer court.
This is my complaint with regards to order #9589381249 in UAE from homebox online. I have placed the order almost 2 weeks ago with the confirmation that the order will arrive today 22.Oct.. I called 2 days ago and it was confirmed that my order will arrive as promised. Yesterday I received a message confirming the delivery time. I spent all day today waiting for my order, to just make a call and customer service saying my order will be delivered on 2nd November; 10 days from today! No one contacted me, no one informed me, I wasted all day today waiting and the response was "there are some delicate parts that need to be collected" I have raised a complaint and I am demanding compensation. I am truly hurt with this action. My family had to sleep yesterday on the floor believing the order will arrive today. Now I have to go and find another mattress (my order was not just a mattress, fyi). On top of that none of my orders is available. When I asked to send me what is available and cancel what is not, I was informed that its not available and if I cancel, I will have to cancel everything.
Delivered broken cabinet and they claimed that I did it. Extremely poor customer services. I have contacted them as soon when received the cabinet and told them about it. Their response “we didn’t do it”
Homebox Stores is a retail company that specializes in providing a wide range of home and lifestyle products. The company operates through its online platform, www.homeboxstores.com, where customers can browse and purchase items designed to enhance their living spaces. Homebox Stores aims to cater to diverse consumer needs by offering everything from furniture and home décor to storage solutions and organizational products. Targeting homeowners, renters, and individuals looking to improve their living environments, Homebox Stores focuses on delivering quality products at competitive prices. By offering a user-friendly online shopping experience, the company allows customers to conveniently explore its extensive catalog, making it easier for them to find suitable items for their homes.
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