Review summary

Home Bargains has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Useless

Bought some festoon lights for outside, they were installed correctly, however they only lasted 3 weeks.

j
Clean and tidy store

I visited the ashington branch. The store was airy and clean . After I selected my goods off I went to the checkout. There were a couple of ladies in front of me and they were greeted with a hello by the checkout lady called jenna. .she was friendly and polite to them and even said thank you. Then it came to my turn what a jekyll and Hyde. I got no greeting I was giving no eye contact I got no please or thank you she was only interested in getting another member of staff on the tills so was talking to her colleague while zapping my products? 2 star service and that's being generous

KC
Home Bargains in Albany Road, Cardiff

I visit Home Bargains earlier this afternoon in Albany Road Cardiff, 1 of your staff name Luke ( he maybe a supervisor ) wearing red shirt walked in front of me when me and my son was looking at the shelf to see what drinks to buy, what he could have done is walked behind us and he did not even say 'sorry' or 'excuse me' for doing that, I found that is kind of 'rude' attitude towards customers. You know I work in retail myself so that kind of behaviour is not acceptable.

LH
No school cakes or giant monster munch

No school cakes or giant monster munch. Absolutely raging. Not acceptable. This place is terrible.

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Showing 251 - 260 of 996 reviews
ek
1 out of 5 stars

DOVER HOMEBARGAINS

I was appalled to learn that a woman from Essex was defrauded out of £300 for nutcrackers. The company should immediately refund her the £300 and provide additional compensation for her travel costs and the distress caused. Both managers involved should be suspended pending a full investigation. Unless this matter is resolved satisfactorily, I will no longer shop at any of your stores.

Date of experience: November 25, 2024

A
1 out of 5 stars

Dover store are thieve

Dover store are thieve, Jason and kai should be ashamed of there customer service.

Date of experience: November 25, 2024

Tt
1 out of 5 stars

Reduced a girl to tears by employees…

Reduced a girl to tears by employees stealing her nutcrackers! This is disgraceful doing this to anyone let alone near Christmas time! Give the woman her nutcrackers and a full refund for all the upset !!

Date of experience: November 25, 2024

SS
1 out of 5 stars

THEIVES !

THEIVES !! I won’t shop in home bargains ever again, my poor friend robbed by £300 !!

Date of experience: November 25, 2024

JS
1 out of 5 stars

Reduced a girl to tears by employees…

Reduced a girl to tears by employees stealing her nutcrackers. Gross misconduct at its finest. Sack them and deduct from their wages.

Date of experience: November 25, 2024

T
1 out of 5 stars

Clearly you don’t pay your staff…

Clearly you don’t pay your staff enough, because managers Jason and Tom at the Dover store are clearly so broke they are stealing from customers. Pretty embarrassing for them honestly

Date of experience: November 25, 2024

SB
1 out of 5 stars

Thieves that's all I can say

Thieves that's all I can say Them poor customers

Date of experience: November 25, 2024

CY
1 out of 5 stars

Jason and Tom the Managers of the Dover…

Jason and Tom the Managers of the Dover store has stole £300 from a customer!! You really should be ashamed of yourselfs, especially smirking in the mother’s face!! Home Bargains, sort your staff out. Something has gone on in that store and your allowing it to happen

Date of experience: November 25, 2024

RE
1 out of 5 stars

Stop scamming customers!!

Absolutely horrified to see how a poor lady from Essex has been scammed out of £300 for nutcrackers. Just refund the lady plus compensation for fuel and distress. Both managers need suspending and investigating. I will never shop in any of your stores again unless this situation is resolved!

Date of experience: November 25, 2024

IE
1 out of 5 stars

Rude lying thief’s in the Dover store

Rude lying thief’s in the Dover store! Laughing and smirking knowing they have conned family out of £300!

Date of experience: November 25, 2024

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