Review summary

Home Bargains has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

KW

Kerry Wilson

1 out of 5 stars
Useless

Bought some festoon lights for outside, they were installed correctly, however they only lasted 3 weeks.

j

jackie

2 out of 5 stars
Clean and tidy store

I visited the ashington branch. The store was airy and clean . After I selected my goods off I went to the checkout. There were a couple of ladies in front of me and they were greeted with a hello by the checkout lady called jenna. .she was friendly and polite to them and even said thank you. Then it came to my turn what a jekyll and Hyde. I got no greeting I was giving no eye contact I got no please or thank you she was only interested in getting another member of staff on the tills so was talking to her colleague while zapping my products? 2 star service and that's being generous

KC

Kate C

1 out of 5 stars
Home Bargains in Albany Road, Cardiff

I visit Home Bargains earlier this afternoon in Albany Road Cardiff, 1 of your staff name Luke ( he maybe a supervisor ) wearing red shirt walked in front of me when me and my son was looking at the shelf to see what drinks to buy, what he could have done is walked behind us and he did not even say 'sorry' or 'excuse me' for doing that, I found that is kind of 'rude' attitude towards customers. You know I work in retail myself so that kind of behaviour is not acceptable.

LH

Lilly Hicks

1 out of 5 stars
No school cakes or giant monster munch

No school cakes or giant monster munch. Absolutely raging. Not acceptable. This place is terrible.

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Showing 231 - 240 of 996 reviews
G
1 out of 5 stars

Customer service is vile!

Absolutely disgusting behaviour from "managers" of your store. Stealing money and lying is disgraceful.

Date of experience: November 27, 2024

DK
1 out of 5 stars

DOVER STORE

May want to avoid this Store. Current reports that the managers Kai and Jason prefer to take payment and then the items disappear into thin air before customers can collect, leaving customers out of pocket and concerned about potential theft is very concerning. The fact that this is all over social Media, and caused such distress, and still Head office haven't reached out to offer any resolution either is shocking. Is this what you consider good Practice?, cause your ethics are questionable, if it is.

Date of experience: November 27, 2024

CW
5 out of 5 stars

Lovely Lynda- Home Bargains Northwich

I went into Home Bargains in Northwich and Lynda was AMAZING !! She went above and beyond for me and after a while in the store I left the store feeling like we were friends!!! She was friendly and helpful and offered to get me a deeper trolley (I was on a mission!!) and she reminded me to pick up my fragrances. What a star you are Lynda- THANK YOU so much.

Date of experience: November 27, 2024

AC
1 out of 5 stars

KAI AND JASON NEED SACKING ROBBING SCUM

KAI AND JASON NEED SACKING ROBBING SCUM Leaving a woman crying her eyes out after scamming her of £300. I won’t be shopping in any home bargain store ever again as this is how you treat your customers!!!! Sort it out before you regret it!!! TRAMPS

Date of experience: November 27, 2024

AM
1 out of 5 stars

Would give no stars if I could

Would give no stars if I could! DOVER STORE Stole a customers item which cost £300 thought it was funny it’s not it’s a criminal matter GIVE HER THE NUTCRACKERS OR HER MONEY BACK OR BOTH AND SACK YOUR STAFF!

Date of experience: November 26, 2024

C

CM

US

1 out of 5 stars

Dover Branch: Scam

Dover Branch: Scam Absolute disgrace that a customer has been scammed out of £300, particularly at this time of year. Kai and Jason at the Dover store owe her £300, 3 Nutcrackers and an apology. Is anyone from Home Bargains thinking of contacting this woman and resolving this?

Date of experience: November 26, 2024

C
1 out of 5 stars

Thieves

Here from TikTok, sort the ladies refund out or I’m sure these negative reviews will keep flooding in. P.s if Jason or Kai have any cheep nutcrackers going I’ve got £40 cash waiting

Date of experience: November 26, 2024

MS
1 out of 5 stars

Over charged

Refurbished Home bargains Breightmet Bolton,bought 6 bags wood burning stove kindling priced at £1.79 a bag.At the check out charged £2.50 a bag took a long time to sort out. How many customers have been over charged Everyone should check their recipt. We have been over charged twice in the last two days.

Date of experience: November 26, 2024

MH
1 out of 5 stars

Do not trust

After what I’ve heard about scamming people from this store i wouldn’t trust this place one bit, do the right thing

Date of experience: November 26, 2024

S
5 out of 5 stars

Christmas tree decorations this year…

Christmas tree decorations this year have surpassed my expectations. I can't fault the quality and price because let's face it most people do a different theme each year. Or a 2nd and 3rd tree with different themes. I have a crystal white tree. An autumnal tree (my main tree) and a candy cane tree items either 1.49, 1.99 or 2.99. I purchased most of my candy cane items from home bargains along with a cute standing snow angel a bargain at 4.99. You can order online but I prefer to ship in the store.

Date of experience: November 26, 2024

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