Hispek Electronics is a consumer electronics retailer that offers various electronic products and devices to customers. The company likely provides a selection of consumer technology items such as smartphones, tablets, audio equipment, and other electronic accessories. As an electronics business, they may serve both individual consumers and potentially small businesses seeking electronic solutions.
Hispek Electronics has a positive customer experience.
Hispak Electronics generally receives positive feedback, with many customers praising the competitive prices and excellent service. Reviewers highlight the fast delivery of products, often arriving sooner than expected, and commend the helpful staff, particularly mentioning individuals like Gilbert for their friendly assistance.
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However, some customers express frustration regarding stock issues, noting instances of items being listed as in stock only to later be back-ordered. A few negative reviews also mention poor customer experiences, including difficulties in contacting the company and concerns about their operational status. Despite these complaints, the majority of consumers appreciate the overall shopping experience and recommend Hispek for its value and service. Overall, the sentiment leans positively, reflecting a solid reputation in the electronics market.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
60
100%
—
● Low
4.4 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 50 positive reviews
Delivery84%
42 mentions
Customer service70%
35 mentions
Prices & value62%
31 mentions
Fast & efficient24%
12 mentions
“Searched internet for best price, Hispek had it, delivery was slower than expected but I guess this is down to RM as...”
On “Delivery” · Jul 20, 2021
Top complaintsof 8 negative reviews
Pricing50%
4 mentions
Customer service38%
3 mentions
Payment issues38%
3 mentions
Delivery38%
3 mentions
“Worst customer experience EVER”
On “Pricing” · May 28, 2015
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
I have been buying from hispek for over 10 years , have recommended hundreds of people to go there. They are one of the few companies that they give competitive prices and excellent customer services when required. They have always punched well above their weight taking on the likes of Comet, Currys , John Lewis etc and have always in my experience come out on top. I recently visited the showroom , only to discover that it had closed down, what a great shame to see such a brilliant local retailer shut up shop , only for the bigger companies to take over !
Highly recommend this company, bought an LG TV (55LB730V). Excellent customer service and excellent product. Dealt with a guy called 'Gilbert', who was very helpful. Ordered the TV on Wednesday, was ordered on the Friday, even though it was under free delivery and on a seven day option. Communications were excellent, email confirmation delivery. Delivery was on time with a phone call to firm up the time on a two hour time slot. Product is amazing! 5 Year warranty was delivered less than a week after the TV. Very happy with the product, definitely recommend the company
Thanks
Visited the store yesterday, Gilbert was really friendly and happy to help. The demo models on display were great and helped with our decision. Two very happy customers!
What types of electronics does Hispek Electronics sell?
Hispek Electronics offers a wide range of consumer electronics including smartphones, laptops, tablets, headphones, smart home devices, gaming accessories, and audio equipment. We carry both popular brand names and budget-friendly alternatives to meet various customer needs.
What are your store hours?
Our store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary, so please call ahead or check our website for any schedule changes.
Do you offer technical support and repair services?
Yes, we provide technical support for products purchased from our store and offer repair services for most consumer electronics. Our certified technicians can diagnose issues and provide repair estimates, though warranty coverage may apply for eligible items.
What is your return and exchange policy?
Items can be returned within 30 days of purchase with original receipt and packaging for a full refund. Exchanges are accepted within the same timeframe, and opened electronics must be in working condition with all accessories included.
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Do you price match with other retailers?
Yes, we offer price matching on identical items from authorized local competitors and major online retailers. The item must be in stock at both locations, and we require proof of the competitor's current advertised price.
How can I contact Hispek Electronics?
You can reach us by phone at our main number, visit us in-store during business hours, or contact us through our website's customer service portal. We typically respond to online inquiries within 24 hours during business days.
Do you offer financing options for expensive purchases?
We partner with third-party financing companies to offer payment plans for purchases over a certain amount. Approval is subject to credit requirements, and terms vary depending on the financing option selected.
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Wow! I could not be happier with the service I have received. I ordered the Bose soundlink 3 as a christmas gift on Saturday and it has arrived today - Tuesday. Given the lower prices for products I was expecting a much longer delivery. I called before ordering to make sure it would be delivered in time for christmas. The very helpful member of staff assured me it would and I was given delivery updates by text and email. Could not have asked for a better service! Will certainly be using Hi Spek again. Thank you Hi Spek!
Was in the market for a new TV , the people at hispek offered really sound advise and a great price too. They gave me a free 5 year guarantee with the Sony 4K i bought and installed all the equipment at very reasonable cost . All round TV is great and will be back to buy a Bose lifestyle from them later this year . Highly recommended !
Needed BOSE headphones quickly for a gift, HiSpek had them in stock and couriered them to me to ensure received on time.
Excellent service, would use again.
Excellent price goods too
Made purchase with some misgivings due to other reviews. However product was delivered free within 2 working days, undamaged, not a re-packaged or reconditioned unit. Coupled with a price that was almost 10% below next lowest price I was a very satisfied customer.
Initially sceptical due to a couple of negative reviews but hey you can't please everyone and nobody is perfect. Also it's good that they respond to negative comments you see here which is commendable rather than ignoring them and shows they care.
Got my Bose speaker the very next day and in excellent condition. Very pleased with service.
I ordered a Miele vacuum cleaner from this company. Not only was it offered at a cheaper price than most companies, but was delivered free within a couple of days. Impressive service.
Was slightly sceptical at first having read the reviews and also after a call to the shop itself which was less than helpful!! But I went ahead with the on-line order late on a Monday evening. All through Tuesday I received regular emails informing me of the status of my purchase and on Wednesday morning I received an email from the delivery company informing me of the time that my purchase would be delivered. And it did as specified!!!! Very impressed with the company and would use again.
Purchased new appliances for my kitchen recently from Hispek - received expert recommendations and advice before the purchase, was kept up to date with the progress of my order and and accepted delivery on the agreed date. PLUS the price was £££ cheaper compared to everyone else! Overall, an excellent experience! Would highly recommend them and will definitely use them again!!
Bought the BOSE OE2 headphones, as a gift for my son. Hi-Spek had the best price, and they arrived really quickly. My son is delighted with the quality, and listens to his classical music on his daily train commute. Wouldn't hesitate to use Hi-Spek again.
After spending numerous hours reviewing vacuum cleaners I decided on a Miele. Hispek was one of the best prices and free delivery too so I took the plunge. My order arrived very quickly and I was kept informed every step of the way - no waiting in all day. I received emails telling me exactly where my order was in the system and even one to say it would be delivered within the hour! Very impressed - that's how it should be - shopping at it's best. Oh yes, I am very pleased with my purchase too - what a sucker!!
I have used Hi-Spek twice now and their customer service is second to none. The first delivery to the Highlands of Scotland arrived within 48 hours and so tracked to a one hour delivery slot. The Second order to be delivered within London was tracked and arrived within18 hours of being ordered. I have not found the goods ordered cheaper anywhere and would thoughly recommend them.
Amazing service.
Considering how late in the day (23:30 Tues) my order was made, the service was exceptional.
I was contacted by 09:30 the next day to confirm my order details, as I was getting the item delivered to my work for convenience.
Then I received the item pre 10am on Thursday, so basically next day delivery, although I was expecting 5-7 days as quoted when I ordered, and this was free for my Bose item.
Brilliant........would not hesitate to use HiSpek again for future purchases.
Ordered BOSE headphones from Hispek - great price which nobody else could get near to. Had a request to call them about 20mins are ordering to confirm why I wanted the item send to an address which was different from my billing address, good security. Item was dispatched next working day via courier. Received next day. Unfortunately product faulty, customer service great so far, have arranged courier to collect tomorrow and will test and send out another once fault confirmed. Hopefully will go without a hitch, watch this space!
Yes, we offer both online ordering with in-store pickup and local delivery services. In-store pickup is typically ready within 2-4 hours, while delivery is available within our service area for an additional fee.
Do you buy or trade in used electronics?
We accept trade-ins on select electronics in good working condition, including smartphones, tablets, and gaming consoles. Trade-in values depend on the device's age, condition, and current market demand.
About Hispek Electronics
Hispek Electronics is a consumer electronics retailer that offers various electronic products and devices to customers. The company likely provides a selection of consumer technology items such as smartphones, tablets, audio equipment, and other electronic accessories. As an electronics business, they may serve both individual consumers and potentially small businesses seeking electronic solutions.
