Out of business?
Hispek has their telephone number on the website and when I call them it's not working. I wonder if they really are still in business?

Hispek Electronics is a consumer electronics retailer that offers various electronic products and devices to customers. The company likely provides a selection of consumer technology items such as smartphones, tablets, audio equipment, and other electronic accessories. As an electronics business, they may serve both individual consumers and potentially small businesses seeking electronic solutions.
Hispak Electronics generally receives positive feedback, with many customers praising the competitive prices and excellent service. Reviewers highlight the fast delivery of products, often arriving sooner than expected, and commend the helpful staff, particularly mentioning individuals like Gilbert for their friendly assistance.
However, some customers express frustration regarding stock issues, noting instances of items being listed as in stock only to later be back-ordered. A few negative reviews also mention poor customer experiences, including difficulties in contacting the company and concerns about their operational status. Despite these complaints, the majority of consumers appreciate the overall shopping experience and recommend Hispek for its value and service. Overall, the sentiment leans positively, reflecting a solid reputation in the electronics market.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Searched internet for best price, Hispek had it, delivery was slower than expected but I guess this is down to RM as...”
“Worst customer experience EVER”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 60 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.0 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 3.7 out of 5 (good) | −1% | 1,000 |
Bottom line: Hispek Electronics is #3 of 5 on overall rating in this group. On value, DigitalLicense scores higher (4.9 vs 4.6).
60 reviews of Hispek Electronics. Filter by what matters to you.
Hispek has their telephone number on the website and when I call them it's not working. I wonder if they really are still in business?
Worst customer experience EVER! I purchased an LG TV from Hi Spek that arrived when expected, all good so far. I then opened the box to inspect the product and it looked in perfect condition from initial inspection, packaged it back up and booked for an electrician to install it. Just over two weeks later the electrician put it on the wall and turned it on. To our surprise there was only half a picture and the rest of the screen looked broken. Hi Spek were made aware of the problem straight away and told us to deal with LG direct. LG requested that we sent in photos of the screen and on review (after a few phone calls) they suggested that we got back in touch with Hi Spek for a replacement as the screen looked like it had suffered from pressure damage and must have happened during transit. Several conversations later Hi Spek told me that they were unwilling to replace or repair the TV as we were two days late in reporting the problem - apparently we only had 14 days following receipt to make them aware of any problems. I explained that I had inspected the TV when it arrived and it all looked fine as there was no damage to the packaging and the TV itself looked perfect from the outside. Hi Spek then asked me if I plugged it in and turned it on at that time - I did not, why would I it looked fine to me? I the asked them if they had opened and inspected the TV and tested it when they received it and they said that they didn't, so how can they confirm that it arrived to me that it was not damaged when they dispatched the TV. Hi Spek are unwilling to be flexible or accept any responsibility for the damage to the TV or believe that it was not damaged at our end - they even blamed the installer who is a close friend and installs TVs of this type all of the time. We have been left with a 55” TV that is not fit for purpose. It was also suggested by Hi Spek customer services that we contacted our household insurers to claim on our insurance! It appears I am not the only consumer who has had a poor experience of Hi Spek, only wish I had read the reviews before hand. Next time I think I will make my purchases based upon reviews and maybe pay a little more, not just base my decision on price.
Quick answers to the questions people ask most.
Hispek Electronics offers a wide range of consumer electronics including smartphones, laptops, tablets, headphones, smart home devices, gaming accessories, and audio equipment. We carry both popular brand names and budget-friendly alternatives to meet various customer needs.
Our store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary, so please call ahead or check our website for any schedule changes.
Yes, we provide technical support for products purchased from our store and offer repair services for most consumer electronics. Our certified technicians can diagnose issues and provide repair estimates, though warranty coverage may apply for eligible items.
Items can be returned within 30 days of purchase with original receipt and packaging for a full refund. Exchanges are accepted within the same timeframe, and opened electronics must be in working condition with all accessories included.
Yes, we offer price matching on identical items from authorized local competitors and major online retailers. The item must be in stock at both locations, and we require proof of the competitor's current advertised price.
You can reach us by phone at our main number, visit us in-store during business hours, or contact us through our website's customer service portal. We typically respond to online inquiries within 24 hours during business days.
We partner with third-party financing companies to offer payment plans for purchases over a certain amount. Approval is subject to credit requirements, and terms vary depending on the financing option selected.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I ordered a new Neff oven from this company on 17th Jenauary and the item was showing in stock. The following morning an email arrived saying it was on back order! Although living without a working oven I decided to wait until the date they had given as "in warehouse 28th January deliver to me 30th Januaru". No further comms from them so I rang them on 30th. They had to ring Neff and then told me no definite date available. At this point I cancelled the order and asked for a refund. Now 10 days later still waiting for money. All I get told is that it's on its way but no visa debit refund I have ever had has taken this long!
I bought a SONY Bravia tv KDL55W807 for £1029 ,went all the way from Oxford to the store ,as it was a pick up only deal.Fast and easy transaction in store . Got back home ,started unboxing and. That's where it started. Power cable were unpacked ,hanging on the top of the tv ( where it should have been originally wrapped tight in a plastic bag attached at the back of the tv) ,the power plug that goes in the power socked were obviously used ,marks visible on it. I phoned Hispek to tell them what I got ,they did get back to me as after doing some investigations ,saying that it is impossible and it never happened before . I phoned SONY to find out how it comes in the package ,they said it's definitely not the way it should be and I need to find out with company why. But all that Hispec offered me ,was to bring it back all the way down from Oxford again . I am very disappointed as I paid for brand new Tv and got a possible customer return , ex display or else ,which of course according to Hispek wasn't . After my last email to them which was a week ago , they never got back to me . I would never buy from them again . Also a WARNING for these that comes from far away for in store purchase, I would recomend to check the item while in store , so You won't end up like me . Be aware!
I placed an order which was accepted, order raised, price, product detailed. Payment details given, television was in stock, I felt sure all was ok. No problem I thought, it was a good price, I had studied the promotional video of the company, they seemed genuine. Only trouble is they didn't come up with the goods. They obviously hadn't got stocks, couldn't get any more and let their customers down Oh, they texted me 3 days after the order was placed, asking me to contact them. They needed to check with me because my delivery address was different.Meanwhile the Samsung televisions had all been sold. Why didn't they text me before this happened. I believe someone else reported the same experience on their negative review.
Yes, we offer both online ordering with in-store pickup and local delivery services. In-store pickup is typically ready within 2-4 hours, while delivery is available within our service area for an additional fee.
We accept trade-ins on select electronics in good working condition, including smartphones, tablets, and gaming consoles. Trade-in values depend on the device's age, condition, and current market demand.
Hispek Electronics is a consumer electronics retailer that offers various electronic products and devices to customers. The company likely provides a selection of consumer technology items such as smartphones, tablets, audio equipment, and other electronic accessories. As an electronics business, they may serve both individual consumers and potentially small businesses seeking electronic solutions.
This profile hasn't been claimed by the business owner.