Klarity Health is an online healthcare platform that provides affordable medical appointments with licensed providers. The company focuses on offering a range of services, including mental health care, weight loss management, prescription refills, and everyday medical needs. Klarity Health aims to facilitate same-day appointments, ensuring that patients have timely access to necessary care from board-certified professionals. Targeting individuals seeking convenient and cost-effective healthcare solutions, Klarity Health accepts major insurance plans as well as cash payments, making it accessible to a broad audience. With a user-friendly interface, patients can connect with healthcare providers and receive care without long wait times. Klarity Health is committed to supporting its customers' diverse health needs by offering a comprehensive marketplace for various medical services.
Klarity Health receives a mix of feedback from its users, with a notable 76% of reviews being positive. Many customers praise the professionalism and thoroughness of their providers, highlighting experiences with knowledgeable and caring staff who listen attentively to patients' needs.
The convenience of the service, including quick appointments and effective prescription management, is also frequently mentioned as a significant benefit. However, there are substantial complaints regarding communication issues, particularly with the patient portal, where users report difficulties reaching their providers. Some reviewers express frustration over missed appointments and unresponsive staff, leading to dissatisfaction despite the quality of care when appointments occur.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 341 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 14 |
| Oct 24 | 4.7 | 14 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 4.3 | 4 |
| Jan 25 | 4.1 | 14 |
| Feb 25 | 4.8 | 17 |
| Mar 25 | 3.9 | 20 |
| Apr 25 | 3.7 | 9 |
| May 25 | 4.0 | 23 |
| Jun 25 | 4.1 | 18 |
| Jul 25 | 3.4 | 23 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 341 most recent reviews.
“My Nurse Practitioner was amazing and knowledgeable”
“James Adjin was my provider”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 2.0 out of 5 (poor) | 2.8 out of 5 (fair) | −17% | 341 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Klarity Health is #4 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 2.8).
341 reviews of Klarity Health. Filter by what matters to you.
Dr Love, is so knowledgeable and empathetic 🥹 I genuinely look forward to my appointments with her, and love being her patient! She listens to my every concern and makes sure she resolves every issue before the end of our appointment as well. 💛
I received medical help from Dr. Yakubova earlier this year. At the time I was suffering from a variety of symptoms, and she was able to accurately identify a solution for my health. While I was hesitant at the medications at first, I realized why she is a Doctor. My quality of life has improved significantly across the board from my relationship, to work, to school, and an overall life improvement. I can't recommend her enough, she is truly an amazing source of medical knowledge and is, in my opinion, one of the few in the medical field that cares not only about the solution for my medical problems, but as well as treating me like a human and showing care for my well being. She is a true medical professional through and through. Thank you Dr. Yakubova for everything!
Klarity proves to be a refreshingly streamlined telemedicine platform, and my provider Kate Graen is a consummate professional.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Dr. Ladson has been an incredible care provider in the time I've been with the Klarity group. 3 words are not enough to describe how wonderful my experience has been. Dr. Ladson has been top-notch thorough, respectful and patient-focused. He and the klarity group as a whole have really made a huge positive impact on my life. Thank you!!
My appointment went great, loved the doctor, very professional, responsible, and caring. Sonja S.
I cannot recommend Annika Alvarez highly enough! She is truly amazing. I've had the opportunity to work with some of the best providers in the mental health and weight loss space, and Annika stands out as *hands-down one of the most knowledgeable and caring professionals I've encountered* It's incredible how much she knows—her expertise is unparalleled, and her ability to explain complex concepts in a way that's easy to understand has been a game-changer for me. Beyond her knowledge, what truly sets her apart is her Compassion and genuine Care for her patients. She listens intently, provides thoughtful guidance, and tailors her approach to meet individual needs. I feel truly blessed to have her as my provider, and I'm grateful for the positive impact she's had on my journey. If you're looking for a provider who is not only highly skilled but also deeply invested in your well-being, Annika is the one!
Randy Kauk is an awesome provider who takes the time to explain treatment decisions, is very down to earth and above all, speaks to me, not at me or down to me. Her down to earth demeanor is disarming; and this comes from someone who basically lost all faith in the Healthcare system especially regarding psychiatry. Furthermore she is in a class of her own when it comes to communication and assistance after the appointment. When the pharmacy didn't receive an order for one of my medications, I messaged her after business hours and she had responded by the time they opened the next morning. This is unfortunately not common, especially in telemedicine. If you are considering trying video visits for your psychiatric treatment, and want to be treated respectfully by a provider you can count on, you absolutely want to book with Randy Kauk.
Dr. Gallagher listened to an addressed my concerns. She explain everything very thoroughly and worked with me to find the best pharmacy and price since I don't have insurance. I feel like if I have any concerns in the future she will be there to help me. I am feeling very hopeful and like I'm in good hands.
Dr. Hill is fantastic. Some people may be weary of telehealth services, but I am happy I took the chance and was able to find such a good provider in Dr. Hill. She is the oppposite of what you would get in most doctors offices…in a great way. She is a very caring and compassionate person, and takes her time to ask you question so that she can really understand what’s going on. On top of that she is very knowledgeable, and is patient focused and solution oriented. She went out of her way to make sure I was taken care of, and I’m grateful to have found a doctor that I can trust and talk to without the feeling of a doctor trying to rush you out of their office.
Ellen took the time to actually listen to me about what's been going on and provided thoughtful insight. Very rare to find a mental health provider with such good bedside manner these days. Thank you!!
I had a great visit with Heather. She always makes me feel understood and you can tell she cares. Both of which are difficult and rare due to my communication challenges. My dental issues make my face look like it's always scowling in arrogance, but with Heather I forget about my differences. I look forward to each time I can speak with her. She's like a medical professional/mom/cool aunt all wrapped into one.
The best mental health provider I’ve ever had . Very complex on a patient/ professional recommendation as far as the diagnosis and treatment is with medication and coping skills . I’m never going to leave this great 1on1 mental health organisation
Very thorough and patient with me. Explained all treatment options with realistic expectations of what goals are achievable and when to expect results. Provider gave good insight and tips/tools to use to make my goals more attainable. Shelly Alasti was down to earth and seemed authentic. She did not push any drug or agenda, just genuine with her suggestions and information.
Elizabeth Melchor was very friendly and made the environment of asking for help less stressful. She was thorough in her assessment and answered every one of my questions completely and extensively. I would 100% recommend her to anyone with a desire to change their current habits and supplement with available interventions.
Veronica is a great doctor. She can tell when someone is hurting and will listen to the patients needs as well as provide her professional advice and additional recommendations to provide the best medical plan possible. As a veteran with only the VA as medical coverage, the VA doesn’t always provide the best solution for mental health support. Veronica has been a life saver. The VA sometimes doesn’t care about the veterans needs due to the potential for addiction for some drugs, even if nothing else works and the veteran is in severe pain. The VA would rather people who served their country suffer than get the relief they need. It’s a sad circumstance but Veronica has made life a bit better. I feel a little more hopeful in life now.
Klarity is easy to use and Megan is a fantastic provider and really cares about my health. She knows my situation despite having a lot of clients and in the middle of the Kiwi migration.
I didn't know what to expect going into the visit, and Sazia exceeded any positive expectations I could have had. She was warm, empathetic, and listened attentively -- AND she was very efficient. She quickly zeroed in on what was going on, and we got to a diagnosis and treatment plan within the 30min of the visit. I had no idea the visit could be that pleasant and productive, and I feel lucky to have found her. Thanks to Sazia and to Klarity for making a seamless mental health visit a possibility -- WOW.
Shatara Coleman is an amazing provider! I was originally skeptical to use this program, but once I was paired with nurse practitioner Shatara Coleman, I was immediately put at ease. She was very knowledgeable and explained everything to me thoroughly. Her expertise and level of care were top notch. When I need future care, I will definitely be returning to her!
Marsha was great, very professional, kind, and a good listener. She always replies in a timely manner and is attentive to my needs at hand.
Klarity Health is an online healthcare platform that provides affordable medical appointments with licensed providers. The company focuses on offering a range of services, including mental health care, weight loss management, prescription refills, and everyday medical needs. Klarity Health aims to facilitate same-day appointments, ensuring that patients have timely access to necessary care from board-certified professionals. Targeting individuals seeking convenient and cost-effective healthcare solutions, Klarity Health accepts major insurance plans as well as cash payments, making it accessible to a broad audience. With a user-friendly interface, patients can connect with healthcare providers and receive care without long wait times. Klarity Health is committed to supporting its customers' diverse health needs by offering a comprehensive marketplace for various medical services.
This profile hasn't been claimed by the business owner.
