Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 851 - 860 of 996 reviews
L
Liz
US
I had to call Heart Internet as I needed to renew my domain name
I had to call Heart Internet as I needed to renew my domain name & was having trouble logging on as had forgotten my password. I spoke with Tihomir who assisted in directing me around the Heart Internet Customer Area. Tihomir was extremely helpful and was very polite. Fantastic service, thank you.
Date of experience: January 19, 2022
PT
The support lady was very efficient and…
The support lady was very efficient and responded immediately. Helpful and courteous
Date of experience: January 18, 2022
ei
Very helpful and knowledgeable
Very helpful and knowledgeable, actually offered a good service for a change, unlike many others
Date of experience: January 17, 2022
LG
Extremely helpful
Vladimira was so helpful in navigating me through various options and explaining them in layman's terms rather than IT jargon. Problem solved!
Date of experience: January 14, 2022
BW
Excellent company
Excellent company - good value for money and technical support. Would definitely recommend.
Date of experience: January 13, 2022
SF
Excellent service
Excellent service, ive been with them for over 15 years.
Date of experience: January 13, 2022
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