Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
Information provided by various external sources
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 841 - 850 of 996 reviews
RV
Maggie was very straightforward and…
Maggie was very straightforward and helpful, and my issue was dealt with clearly. Thank you.
J
Outstanding Service
Thank you to Heart Internet's Ralitsa for her kind patience and outstanding service in helping me with a complicated migration issues and decisions. Her professionalism and impartiality stood out. She was clearly seeking the best solutions for the customer, a refreshing and confidence-building approach. This is why I've been with Heart over 10 years. Totally genuine in looking to provide the best solutions they possibly can at the best value. Great service agents + Excellent team of Bulgarian service agents, who are patient, articulate and intelligent. Ralitsa epitomizes these attributes. Many Thanks to her and her team and to Heart Internet.
jw
'Your feedback is greatly appreciated…
'Your feedback is greatly appreciated and I'll make sure it reaches our relevant stakeholders.' I've made a very serious error doing business with this 'mickey mouse' company. i wish i could turn the clock back to before all this. If heartinternet.com was a restaurant how long would it last treating customers this way ?
GD
Awesome support from the online chat…
Awesome support from the online chat today - it is my favourite part of HeartInternet always prompt and can usually sort out most issues really quickly. Well done Maggie
KL
Snow...........Thanks Thanks....
Snow , Thank you..... Yep, you are all wondering why I put 5, I will tell you why, simple i have no complaints, I buy. purchase, domains, a lot of them, and when i have a problem I call Heart, todayI Snow politely ( Bulgarian Amazing Charming Girl) on the phone, she was so helpful, it was a fantastic exsperiance, she did the work by hand, and she took me professionally through the whole process. I think there are a lot of Racists in this world, and I think that most of the comments below reflect that.... Snow... thanks, thanks , thanks, your 100%
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