Online chat support was quick and easy.
Online chat support was quick and easy.
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3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
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I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
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Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
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Company details
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Website
www.heartinternet.uk
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1,000 total • Write a review
Showing 791 - 800 of 996 reviews
AS
THESE GUYS MAKE US LOOK GOOD!
Once again, Heart Internet's excellent technical team saved the day. We rely on Heart to provide services for our web hosting company, and our cliente rely on us for thier businesses. The service is fantasticlaly reliable but when things get complicated or the very odd occasion that things go wrong, they're on hand to fix it and give technical advice to our team in a flash. THESE GUYS MAKE US LOOK GOOD!
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BY
Seems clear and helpful
Seems clear and helpful. We bought web hosting and are about to migrate our site to Heart Internet. Hoping all goes as smoothly in transition, but seems good so far!
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SH
PHP version problem
Had a site that wasn't working because of the php version. The highest version available in the admin didn't reflect the highest available. They adjusted the version manually for me and the site was instantly available.
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MM
Prompt and efficient response
Needed account details to set up new email client app. Accurate and complete reply within 24 hours without unnecessary verbiage.
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JV
Payment / Renew Query : well managed
I had an online chat with the customer service advisor who was most helpful and polite and managed to help me sort out my query.
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JR
Excellent customer support every time
Excellent customer support every time. One of the best I have experience.
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