Online chat support was quick and easy.
Online chat support was quick and easy.
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3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
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I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
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Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
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Company details
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 781 - 790 of 996 reviews
CP
My Five starts dont come easy except to heart!
After a little jagged start the team at heart were just top notch, Professional, timely and all round nice guys. Transfering all my stuff to them shortly. Thank you and yes will recommend to all my friends.
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MR
Very Helpful......
I always seem to have problems logging into heart internet, but again, a very helpful support agent helped me do what I needed to do
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MC
Very helpful whenever I call with a…
Very helpful whenever I call with a (stupid!) question. Always great with fixing and explaining the issue, so I can resolve them myself in future, and have always been professional, friendly and polite in helping whenever I have a technical issue. Recommended.
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LM
I had issues with paying for a domain
I had issues with paying for a domain name. Vasil was very helpful and pointed me in the right direction to do this :) A+ service
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MJ
Top notch support, very reliable hosting and good price.
I have been a Heart Internet customer for 8 years (since 2014), and have found their service to be excellent. I run a large website with hundreds of different pages and so it's essential that I use a hosting company that is very reliable, has robust, secure servers, daily back-ups and above all provides top-notch customer support. I have found that Heart Internet provides all these and the price is good as well. I would definitely recommend Heart Internet to anyone wanting a good home for their website (or websites)
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AC
great interaction with help desk agent…
great interaction with help desk agent 'Vasil' - I had 2 sites that needed PHP updates and he helped with great commitment and knowledge
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