Online chat support was quick and easy.
Online chat support was quick and easy.
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3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
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I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
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Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
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Company details
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 801 - 810 of 996 reviews
EM
Maggie was very helpful she explained…
Maggie was very helpful she explained everything clearly.
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JP
Great service as always!
Great service as always, I've been Heart for many years and they're always happy to help - Vladimira was especially helpful and patient with me.
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CH
Really helpful staff on the support…
Really helpful staff on the support team which you don't get elsewhere!
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DB
Perfect for non IT people
Perfect for non IT people When it comes to websites, HeartInternet online sales chat helped me immensely. Not only was it easy to purchase an SSL certificate, they also actioned it for me. Brilliant!
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RB
Maggie was very thorough & patient with…
Maggie was very thorough & patient with my query. I was unable to get my emails to sync on my laptop & was only receiving new ones on my phone app. I am very happy with the service provided. Thank you so much, Maggie!
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CW
Very good support
Very good support with problems. Quick and efficient solutions.
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