Online chat support was quick and easy.
Online chat support was quick and easy.
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3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
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I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
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Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
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Company details
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 751 - 760 of 996 reviews
M
Five out of five from me today
Five out of five from me today. I had to set everything up from scratch again, including registering a new domain. Vasil at Heart Internet went the extra mile and got me all the way from start to finish through the chat facility. For many years now I have had a '.club' email address, which I will keep for VIPs. However, increasingly so many firewalls have been stopping my '.club' emails from reaching their destination. The last straw for me with al of this was finding myself unable to receive emails in my own Gmail account from my business '.club' address. Vasil was wonderful, and very kind. All systems are now go, and my Gmail account is accepting emails from me again. My business clients will be delighted that I'm no longer blocked by their firewalls when emailing them.
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R
High quality and professional service
I have used Heart Internet professionally and personally for several years and never experienced any serious problems. Where minor issues have occurred, their support team has always been readily available to quickly and professionally help me. I am happy to recommend Heart Internet to others.
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JM
Great all-round hosting
I have had a reseller account for some years now and have always found Heart's services to be efficient and easy to use. Particularly, their support team. Just today, for example, Vasil helped me restore data that I had deleted in error and they were courteous and helpful.
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VT
Another positive review from me
Another positive review from me. Been with HI for nearly 20 years and their support is always spot on!
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