Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 741 - 750 of 996 reviews
ER
Ed Rackham
May 19, 2022
Very quick and efficient help on a technical issue over livechat - no need for multiple emails going back and forth!
PM
Paula Moss
May 17, 2022
Vasil was great at helping me resolve my issue. He did it quickly and explained everything clearly as he went along. The chat service is a great way of getting issues resolved right away.
C
CurtisOsano
May 15, 2022
Had an issue thats been going on for a while. Within 10 minutes of being on the online chat my issue was resolved and even improved on to what i was looking for. I cant recommend these guys enough. Top quality service.
Ma
Mr and Mrs H
May 13, 2022
I have been with heart internet now for around 10 years with a reseller account and I am more than happy with their service levels and support. There have been issues over the years which you would expect from any company however these have always been dealt with quickly and professionally. Certainly would recommend their service if you are a web company looking for a reseller account.
PF
Paul F.
May 11, 2022
I'm very impressed indeed with the help I've received from Heart Internet. The problem I've had was not of their making nor was it caused by myself. Yet the support at Heart Internet has worked hard to sort the problem out for me through a series of messages. I'm very happy with the excellent outcome. Thank you Heart Internet!
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.