Online chat support was quick and easy.
Online chat support was quick and easy.
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3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
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I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
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Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
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Company details
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 761 - 770 of 996 reviews
R
I have been a reseller customer of…
I have been a reseller customer of Heart Internet for many years and can't rate their support staff high enough! They are friendly, patient, helpful and knowledgeable. It doesn't matter how basic the question they take time to help you understand how it all works and guide you through if required
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WN
I had an emergency situation and…
I had an emergency situation and Vladimira was really helpful. I very much appreciated what she did.
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GT
Servers down again for 4+ hours so far…
Servers down again for 4+ hours so far it seems, absolutely awful communication and service. We are off to a new provider asap. It's happened too many times now, and never their fault of course, and no suggestion of any recompense.
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MM
I had a fantastic experience with the…
I had a fantastic experience with the customer support, very humble and rapid response, although the system's quite out dated but the service is excellent.
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BW
Extremely helpful tech support
Extremely helpful tech support. I was way out of my depth on an issue and they talked me through with great patience. Good Job
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IB
Genuinely Super Service.
In the 8 years or more that I have used Heart Internet for domains, web hosting & services etc I have never had reason to complain about support and as a dinosaur I do need it. Might take a hour or so at busy times but to get problems solved cleanly and clearly is a major benefit. Ian Bond CEO iOmics ltd
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