Online chat support was quick and easy.
Online chat support was quick and easy.
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3.8
Great
1,000 reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
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I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
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Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
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Company details
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 221 - 230 of 996 reviews
NJ
Great assistance
They dragged me through the experience of dealing with an AWOL host, if it wasn't for the support they provided i would have lost my domain. Thanks guys!
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SW
Good company but room for improvement
Our company has been using Heart Internet for hosting our websites for many years now. On the whole the service is good, but it some areas it could and should (in today's modern world) be better. Some reviewers have commented that Heart Internet are a bit out of date with their services, and perhaps that is true, but hopefully with the new company (Your.Online B.V.) taking over this will hopefully improve. As for technical support, this can be a little slow sometimes at busy periods, but I think you could probably expect that from any major webhosting provider. I've always found their staffs advice and support very helpful and supportive within their allowed support role.
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JM
Helpful, prompt customer service
Andrei was really helpful with a problem I had with email. He responded quickly with updated settings and the issue was resolved within 24 hours.
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DM
Very helpful following our previous web hosters demise
After the demise of Falcoda, Heart have been great in helping our club gain control over our domain names again and to get us transferred across to their own hosting with little disruption. Prompt responses to our queries and kept us up-to-date throughout the process.
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BM
Great Supplier - Great support
Heart Internet have always been a backbone to my business. I have limited ability with internetty things, so their considerable patience and professional solutions mean I dont need to know the real word for internetty.....they just get it done allowing me to get on with the work I am good at. 5*
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SP
I have been with Heart since 2006
I have been with Heart since 2006, now 18 years (!) and have never had any major issues. If I have encountered a problem then the customer service has always been efficient and friendly.
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MM
Andy W - A 5 Star service
Thank you very much for Andy W's help and support. He went above and beyond to help me (a pensioner) get what was needed, and as I am so non-tech, his help made things work. So, five stars for the help and support from customer service, but a FAR lower score for prices for a registered charity, especially the really high cost of SSL, which all websites now need, and most other hosting services have for free. It's nearly £50 a pop. PLEASE get more competitive with your pricing for registered charities, as not offering registered charity discounts looks terrible.
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