Online chat support was quick and easy.
Online chat support was quick and easy.
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3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
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I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
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Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
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Company details
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Website
www.heartinternet.uk
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Showing 211 - 220 of 996 reviews
DP
I appreciate the prompt internet to…
I appreciate the prompt internet to resolve the issue.
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R
We had an issue with CNAME records
We had an issue with CNAME records, i reached out to support, they immediately helped resolve the issue Alex was most helpful. We have been using heart for may years now and have registered several domains over the years, and always found support very helpful.
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PR
'Adrian' - a credit to a failing company
An awesome member of staff, a big thank you to 'Adrian' on the Support Ticket Desk. He is a very knowledgeable, enthusiastic and tenacious man. He did not stop trying to resolve an ongoing and persistent fault with my DNS, which prevented my website from even getting off the ground. I've been with Heart Internet since about 2010 and have had multiple websites online through 'HI', over the last few years they have slipped, and become less intuitive (the customer panel), slower at answering problems or understanding the problem you are describing (unsure if this a language issue or not, given today's multi-cultural existence), and they seem t be forever getting more and more costly with less and less offered. Since the Dutch company took over I have not witnessed any improvements despite promises they are making such, I suspect those improvements are to the payroll and the office decor and not to service or benefit for customers. As much as Adrian gleams he is a diamond in the rough at HI and unfortunately, the end will come for the business between myself and HI as they decline further and further year upon year. The brains that kicked HI off sold up and moved on and I am likely to migrate over to their new venture (do your own homework, I'm not selling the original creator's new company or helping anyone leave HI). However, HI is a sinking ship, and unfortunately I don't feel great staff like Adrian will be enough to save the company, we don't use business like HI because the staff are good, we use them because the services provided are good and don't often need people like Adrian to resolve those issues. When support tickets outstrip staff availability (more work than available hours), that's a clear indicator that you have a difficult, cumbersome or faulty system, network or company structure. I want HI to know that I do not recommend them or their services, I cant because its too poor to put my name too, but I recognise the individuals like Adrian who do a sterling job within a crumbling organisation. I wish Adrian all the best, as for HI, I hope you take the negative comments onboard and address them, each of them, they are all valid however small or insignificant you might think they are. My three stars are not an indictment of Adrian, he as an individual, gets a 5-star rating from me, the 3-star rating is for HI as a whole, it is a mediocre company at best and that is reflected by my 3-star rating of HI.
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KW
Greatly disappointed
I am just loosing hope with HI. I can't get into my account for some reason. I tried to reset my password but no email is sent to enable me to do so. Also tried to contact them through their live chat but , again, you need to log in. Impossible to email them or call them!!!! For such a big online business who deal with online matters only, this is totally unacceptable.
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co
Well, where to start, I've finally left them and it feels so good
Well, this is it. I've finally left Heart Internet because they are incompetent, ineffective and just Won't (not can't, Won't) answer their ticketing system. I started getting emails saying that my payments were not going through. I messaged heart as this is not the first time this has happened. Their response, when they daned to respond was, "it must be a problem with your bank" not "we've got a little bit of a problem". Thats right. I messaged them on friday and they replied on Monday Evening!!! With "it's your fault" The last time this happened was last year it went on for about 6 months and then when they had fixed it they tried to bill me for six months all at once with no warning, no bill, just tried to take the money out of my bank account. So this time was the final straw. heart is useless. It was a good company when I started using them about 15 years ago but it's gone downhill slowly at first but now they're on ski's. whichever company was stupid enough to buy them out is stuck with this Tu*d on a stick now. Good luck. There really should be someway of posting on here without having to give one start as that's something they really don't deserve. UPDATE, It was due to you atomatically assuming that it was my bank that was at fault. I was able to make payment for four years hosting up front yesterday and paid my sky bill this morning so nothing is wrong with my card or my bank account. but typical of you to assume that it was my fault. I appreciate that your trying to resuscitate heart but lets face it, the patient is already dead. They're so far behind in basic technology and what they offer was fine for 2009 but it's now so backward that they're already dead and buried. If I've left you must had pretty much no customers left apart from the ones that you've tricked into coming on board.
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ee
Very reliable
Very reliable and good support team, been using them for web hosting and domain services for many years and i highly recommend them.
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MW
So responsive and helpful
So responsive and helpful, even when I made a stupid error. Very grateful for their help.
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DC
SPEEDY RESPONSE TIME & FRIENDLY CUSTOMER CARE
I had an issue with my email so issued a ticket. The response times where extremely quick and very friendly. It was a really good experience and my issue is now resolved.
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