Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
Information provided by various external sources
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
AT
Great Customer service from Alexandra...
Customer service from Alexandra was great.
Date of experience: July 9, 2025
NB
Quick and Efficient
Once again, Heart support, in this case Alexandra, sorted my issue very quickly and efficiently.
Date of experience: July 9, 2025
DT
I have been using Heart Internet as my…
I have been using Heart Internet as my domain host for over a decade. whenever I have had an issue the guys have responded as promptly as a ticket system can be. The hosting system has always been solid and reliable. If I could change just one thing, it would be that Live Chat and the old telephone contact number was still active (Live chat is offline a lot).
Date of experience: July 6, 2025
T
Ty
US
Great Support Team
I don't really do reviews, but when you constantly receive great customer service, no matter who picks up your issue at Heart Internet, it's dealt with efficiently, the team are friendly, polite and nothing is an issue for them! Keep up the good work, I can't wait to see how you do moving forward since your acquisition last year.
Date of experience: July 4, 2025
JC
Non existent communication and customer care
I have had nothing but problems from this company for years. The worst customer care. Non existent communication and total disregard. I wish I have never got involved with them
Date of experience: July 4, 2025
SO
Andy was brilliant from start to finish…
Andy was brilliant from start to finish and was very patient.
Date of experience: July 2, 2025
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