Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
Information provided by various external sources
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 101 - 110 of 996 reviews
MR
Excellent service
Excellent service, I received a quick response to my initial email. I then supplied the information required by return..... and received an equally as fast response with the information I needed. Great service.
Date of experience: February 25, 2025
GP
Customer support are always on hand and…
Customer support are always on hand and willing to help not just advise...great service
Date of experience: February 24, 2025
MS
Have been working with heart internet…
Have been working with heart internet for years! I can confidently say they provide exceptional customer support. Whenever I’ve encountered an issue, they’ve always been quick to respond and resolve the problem efficiently. Their support team is incredibly knowledgeable. They ensure that every issue is addressed thoroughly. The hosting facilities are exceptionally very good too
Date of experience: February 24, 2025
CW
Excellent out of hours service 5*
Excellent out of hours service 5*
Date of experience: February 23, 2025
PR
I have worked with Heart Internet for…
I have worked with Heart Internet for the last 10 years and always found it easy to communicate with them using their ticketing system, It is fast and effective allowing me to get on with my day
Date of experience: February 22, 2025
MJ
I have around 50 websites in my…
I have around 50 websites in my reseller account and the support is excellent with almost all issues resolved on the day, often with proactive improvements too!
Date of experience: February 21, 2025
MB
Great support
Great help and vey quick response Highly recommend Heart Internet
Date of experience: February 21, 2025
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